Insider Q & A: Austin Smith on Why Success on the Job Depends on You

If you’re currently on the hunt for a new job, you may be focusing your energy on how to get your next job. As succeeding in a job once you’ve landed one is equally important, we turned to Austin Smith, a PhD in Industrial/Organizational Psychology.

Austin specializes in designing and implementing programs that enable organizations to build and retain talent. Currently Global Director of Talent Management at Publicis Healthcare, Austin is responsible for leadership and learning activities across the company’s global franchise; previously he served as Director of Talent Management at MTV Networks.

We asked Austin to share his perspective on talent management and recruiting.

You’ve worked in talent management across industries – from entertainment (MTV Networks) and financial services to healthcare (Publicis Healthcare), are there any universal signs of a great culture to work that job seekers should keep an eye out for?

The best cultures are committed to leadership development and ongoing opportunities to improve one’s skills and advance. Most folks leave jobs either because they don’t like the boss or there are no opportunities for growth.  

What makes a great candidate beyond the experience and skills required for the job?

Something that sets you apart from others. Everyone has something unique about his or her experience and background. It’s important to know what sets you apart. 

Do you have any “never do” tips for individuals in working with talent management and HR professionals inside companies? 

Even in the best organizations, the ultimate responsibility for one’s success is with you. So, never assume that the organization knows what you want out of your career or even knows about the areas in which you excel. There’s a certain level of asserting yourself that is required for success.

What’s the biggest mistake you can make if you’re unhappy in a job?

Not doing your best when working in your less-than-ideal situation. You never know who’s watching and what cool results you may be able to produce to set you up for the job you actually want. 

You’re an expert in 360 evaluations – or evaluation processes in which individuals from across an organization help evaluate performance. What’s the best approach to take if asked to participate in this type of review – diplomacy or honesty? Why? 

A 360 done right provides the ratee with invaluable insights. If you know that your responses will remain confidential and that the leader will actually take action on the results, then be honest. If not, the culture isn’t using 360 properly, and I would go for diplomacy.

Are there any questions I haven’t asked that I should be asking? What’s the question, and what’s your answer?

What are the keys to successfully managing your career? Knowing what you’re good at, knowing how you’re perceived by others, and being able to successfully relate to all different types of people. 

Use it now—actionable—advice for job seekers

Lots of job seekers aren’t really sure what they actually want. Figuring this out is half the battle. If you know where you want to go, it’s easier to get there.

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