Medical Office Assistant, Primary Care Clinic $1000 Sign On Bonus
UMass Memorial Health Care
 Worcester, MA

Requisition #: 201003

Title: Medical Office Assistant

Department: Ambulatory Transformation Dept

Posting Date: November 22, 2019

Status: Non-exempt

Shift: Days

Union: SHARE

Hours: 40

Location: UMass Memorial Medical Center – University Campus

$1000 SIGN-ON BONUS, new hires only

Monday through Friday 7-5 scheduled hours

  • Position Summary:

Under the direction of the appropriate licensed clinician, provides patient care by assisting with the implementation of care plans. Takes and records vital signs such as blood pressures, temperatures, height, weight, etc. Performs EKG's, assists physician and others with clinical procedures such as urine cultures, pregnancy tests, throat cultures, etc. Performs phlebotomy. Performs a variety of clerical functions to support office functions.

  • Major Responsibilities:
  • Provides patient care including escorts patient to examination rooms, takes and records vital signs, collects and documents patient health status, history, and documents and monitors patient progress following standard procedures. Assists physician and others in clinical procedures as required or directed.
  • As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
  • Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes seen in patient.
  • Assists in moving, lifting, positioning and transporting patients by utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient. Utilizes proper safety techniques and body mechanic in all work-related activities.
  • Performs EKG's, phlebotomy, performs Point of Care (POC) tests, according to hospital standards. Collects, labels and prepares specimens for transport to lab. Performs selected unit specific procedures such as checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
  • Sets up/prepares rooms based on patient care requirements. Assists appropriate licensed clinician in performing routine physical examinations by preparing patient equipment and supplies. May assist physician, nurse or others with clinical procedures such as, but not limited to lumbar puncture, pelvic examinations, and/or dressing changes. Assists in the setup, maintenance, disassembly and cleaning of patient equipment.
  • Cleans, sterilizes and repackages instruments and scopes as assigned. Has required skills to operate the sterilization/cleaning systems as necessary.
  • Assists with patient admissions, transfers and discharge procedures.
  • Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items. Follows up with personnel outside the medical office to expedite timely action and alleviate or report delays as appropriate.
  • Utilizes a variety of electronic informational and patient care systems.
  • Follows procedures for arriving patients and scheduling appointments.
  • Maintains logs, organizes patient care chart, and/or maintains medical records. May data enter or retrieve medical information from the electronic medical record systems
  • Participates in quality improvement initiatives.
  • Complies with Medical Center Nursing Department, Ambulatory, and clinic based policies, procedures, and guidelines.
  • Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and clinic changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
  • Performs pre-visit planning, enhanced rooming, and coordinates wrap-up visits.
  • Directs medical calls per office protocol. Returns patient calls and documents in patient record as required or directed. Processes prescription and refills as directed. Document prescription calls.
  • Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others as appropriate.
  • Performs a variety of clerical duties such as typing, filing, scheduling appointments, generating letters and form preparation, making phone calls and related duties as required or directed.
  • Schedules and coordinates patient visits and medical procedures (excluding surgeries), for both inpatients and outpatients.
  • Registers patients for each patient visit, utilizing computer-based registration/scheduling system.
  • Collaborates with insurers to obtain patients' prior-authorizations for procedures, medications, and tests as needed. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
  • Verifies patient's insurance coverage and eligibility.
  • Collects co-payments from patients for visits, maintains records and makes daily cash deposit.

Standard Staffing Level Responsibilities:

  • Complies with established departmental policies, procedures and objectives.
  • Attends variety of meetings, conferences, seminars as required or directed.
  • Demonstrates use of Quality Improvement in daily operations.
  • Complies with all health and safety regulations and requirements.
  • Respects diverse views and approaches, demonstrating Standards of Respect, and contributing to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
  • Maintains, regular, reliable, and predictable attendance.
  • Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

  • Position Qualifications:



  • High school diploma or equivalent.
  • Completion of accredited program for Medical Assistants or in Medical Office Assisting (MOA) at an accredited school or

a Medical Assistant credential administered by a recognized school which is accredited by the Department of Health or a Medical Assistant credential from a UMass Memorial Medical Center approved program (ARMA etc.). If not available upon hire/transfer, a Medical Assistant credential must be obtained within 6 months from date of hire/transfer. If credentialing is not obtained within 6 months of hire/transfer, the employee will be terminated or employee may apply for another position for which they meet the minimum qualifications.

  • This Medical Assistant credential must be maintained.
  • Current Basic Life Support or Heart Saver certification from the American Heart Association.



  • Knowledge of office and laboratory procedures.
  • Must be able to read, write, and communicate in English in a clear and concise manner.
  • Must utilize proper safety techniques and body mechanics in all work-related activities.
  • Must have strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients.
  • Must have proven problem-solving abilities for routine situations and request assistance from identified resources when needed.
  • Must be able to remain calm when under stress or in emergency situations.
  • Demonstrates sensitivity and responsiveness to patients' needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.


  • Minimum of three years of relevant experience.
  • Medical terminology and computer skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

  • Physical Demands and Environmental Conditions:

Position requires work indoors in a patient care environment. Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.