Network Admin/ IT Support

Robert Half Technology Woodland Hills, CA
Ref ID: 00460-9501362305

Classification: Network Administrator

Compensation: $25.00 to $32.00 per hour

Job Description: S F Management, LLC is seeking to add a Field Support Technical to their Destinations For Teens Care Center group, with main offices in Woodland Hills, CA. This FT position will serve as the hands on technical support for all sites across the Destinations For Teens organization. In addition to workstations, printers and peripherals, the technician will install routing, switching, voice and A/V hardware as per the specification provided by the S F IT Department. The other primary job role will be the implementation of Windows operating system, desktop and peripheral lifecycle equipment across the company according to pre-established standards. Occasionally responsibilities will include the basic troubleshooting and repair of workstation connectivity, application issues and other desktop installed software. Responsibilities o Install client software or applications as needed o Physically move each completed system to the assigned office location o Migrate user data, settings and applications from old hardware to new hardware o Assist with the migration and integration of newly acquired and opened sites into the organization o Verify that users have access to any network resources as required o Provide basic instruction to user as needed o Remove and retire old systems as required o Provide updates for inventory controls o Provide antivirus management and support o Install, upgrade and troubleshoot all computer hardware and software o Set up and test workstations, peripherals, and printers for Windows and/or MAC environments o Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users o Recommend and implement corrective solutions, including offsite repair for remote users o Implement performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc. o Accurately document instances of desktop equipment or component failure, repair, installation, and removal
Qualifications: o Strong network troubleshooting o Wi-Fi, TCP/IP, DNS, DHCP, routers, firewalls, switches. o Better network capability and able to operate self-sufficiency o Team player who can also work independently o Ability to interact effectively and professionally with all employees, staff and service providers and have a team player attitude o Must be flexible with work hours as business needs arise o Operating Systems - Windows 7/10, MAC OS o Proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating Systems o 3 ? 5 years? experience working in an IT support position (technical help desk/support center, end-user training, etc.) o Proficiency using and supporting Microsoft Office products o Experience using various types of remote control and call-tracking support tools o Flexibility to work overtime and on weekends in support of special projects and rollouts o The ability to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, network gear etc.) o Valid driver?s license and good driving record

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