Customer Service Specialist I

KAR Auction Services Wood Village, OR
Summary: Job Summary:

Have an interest in the auto business or financial services? Looking to join an organization where your skills are utilized to the fullest and your interests are developed? We take pride in catering to the career goals of our employees and are looking for a skilled Customer Service Specialist to join our team. We support automotive dealers' financial needs and are adding to our team!

Job Description:

A Day in the Life:

* Respond to dealer inquiries regarding AFC's products and services.

* Provide dealers with titles upon payoff.

* Collect payments.

* Seamlessly, utilize various systems to track dealer accounts and sales opportunities.

* Foster long-term relationships with dealers and auction partners.

Educational Requirements and Qualifications:

* Some post high school course work in related field is preferred.

* Prior work experience in financial services industry is preferred.

* Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.

* Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position.

* Good organizational, clerical, numeric, oral, and written language skills.

* Knowledge of customer service principles and practices.

* Motor vehicle operator (required); notary (desired).

KAR is an equal opportunity employer. KAR is a drug-free workplace.