Customer Service Rep II

Patterson Companies Wood Dale, IL
Overview

Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner in a high call volume environment. You will assist the customers in determining their professional needs when receiving or placing telephone calls.

Responsibilities

Main Duties

* Responds to inquiries from customers and sales personnel

* Determines the professional needs of customers when receiving or placing calls

* Upgrades telephone orders

* Introduces and promotes new products during calls

* Researches and resolves customer problems relating to the merchandise department

* Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch

* Expedites credits on merchandise returned from accounts

* Performs other duties as assigned to the Customer Service Representative

Qualifications

* High school diploma or equivalent required

* 2-5 years as a Customer Service Representative in the dental industry or related industry experience

* Dental product knowledge preferred

* Working knowledge of computers is necessary

* Experience with SAP is preferred

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