Accounts Receivable Clerk

Presidio, Inc. Woburn, MA
At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients' IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at

Key Responsibilities

* The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

* Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

* Accountable for reducing delinquency for assigned accounts.

* Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

* Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

* Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.

* Establish and maintain effective and cooperative working relationships with customers and sales.

Essential Functions

* Weekly and monthly reporting to direct supervisor

* Monthly Delinquency notices

* Processing monthly credit memos and the appropriate reporting

* High volume phone calls to assigned delinquent customers

* Reconcile customer disputes as they pertain to payment of outstanding balances that are due

* Provide excellent & considerate customer service to customers and sales

* Internal and External customer interface

* Participate in team planning meetings

* Meet defined department goals and activity metrics

Required Skills:

* Bachelor's degree or equivalent experience and/or military experience

* Strong attention to detail, goal oriented

* Commitment to excellent customer service

* Excellent written and verbal communication abilities

* Ability to prioritize and manage multiple responsibilities

* Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services; please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.

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