Program Supervisor - Residential

Lutheran Social Services of Wisconsin and Upper Michigan Inc Wittenberg, WI
Do more than a job, change a life. Provide a safe and trusting environment in leading youth residential care facility.

At Homme Youth and Family Programs, we provide treatment and care for children and adolescents dealing with issues from severe trauma and delinquency. We provide these children with the tools they need to recover, grow and thrive independently. Through structured schedules and activities, individual, group and family therapy, spiritual care, on-campus education services and eventually reintegration to the community, our programs focus on the whole person through a trauma-informed care approach.

Who are we looking for? You are a mentor, problem solver, and lead by example. You are compassionate while holding people accountable. You believe it is important to set your team up for success and when they are successful, you are successful. You are strong and patient. You're firm with boundaries but know when the situation demands some flexibility. You understand child development and can handle the demands of working with at-risk youth and families. You recognize, promote and most importantly model, strength-based, trauma sensitive care. You want to change lives.

The Program Supervisor Residential Treatment has day-to-day responsibilities for one residential treatment unit serving up to 15 clients. Responsibilities include but are not limited to, effective coordination of day-to-day program operations, direct supervision of program staff, ensure the program meets licensing and/or contract requirements, ensure agency best practice standards are met.

This role is a 2nd shift role that will actively support and oversee living unit staff who work second shift on weekdays and assorted shifts on weekends. The role may need to come in on other shifts as necessary for trainings and meetings. A 4 day/40 hour schedule is required that must include some weekend time. Actual hours and days will be dependent on business needs. In addition, the role will have responsibility for:

Actual hours and days will be dependent on business needs. In addition, the role will have responsibility for:

You're also responsible for:

* Serves as a representative of the agency to internal and external customers regarding the work of programs and services.

* Works as a collaborative team member to support the Continuum of Care model.

* Participates in the compilation of an annual budget.

* Oversees budget expenditures and makes necessary adjustments as needed to meet the financial goals of the program.

* Ensures quality programming through the use of best practice standards and contract/licensing requirements. Including administration of basic first aid as needed.

* Provides quality reviews of serious incidents in a timely manner.

* Identifies staff training needs to meet best practice standards and licensing/contract requirements. Collaborates with Training Coordinator to assure all requirements are being met.

* Ensures staff is trained to meet identified standards.

* Establishes priorities and directs the work of program staff.

* May provide direct care and/or carry a case load.

* Facilitates or co-facilitates psycho-educational groups, along with family co-therapy as needed.

* May travel for pre-placement interviews of youth.

* Performs duties as outlined in the attached Business Unit specific addendum.

* Selects, trains, assigns, coaches and evaluates staff members.

* Supports day-to-day functioning of the program staff to ensure timely implementation and quality of the agency goals and strategies.

* Ensures communication and implementation of agency-wide policies and procedures to program staff.

* Schedules and facilitates staff meetings on an ongoing basis.

* Partners with program manager to respectfully address and resolve human capital issues including promotion, coaching and other performance matters.

* Ensures effective use of human capital to meet best practice standards as well as ensure individual and staff safety.

* Active training of new staff in the living unit environment, to include supporting skill building in group facilitation, Mandt, CPI and other therapeutic and behavioral management techniques

* Decision-making authority for calling law enforcement to campus

* Sending information necessary for Lead Supervisor to write SIR for major events the following morning

* Coordinating with Lead Supervisor to ensure scheduling is completed partnering experienced with new staff, following ratios for number of youth, etc.

* Timely action when employees must be held accountable for performance – partner with Lead Supervisor to deliver consistent corrective action across campus

* Acts as a role model for employees to exemplify how to be an LSS Employee of Choice.

* Understands and communicates LSS mission, vision, values and best practice to staff.

Working for Lutheran Social Services Include:

* Medical/Dental/Vision Insurance

* Low cost onsite dorm-style housing

* Flex Spending for Dependent & Health Care

* Mileage reimbursement

* Generous Paid Time Off

* 10 Paid Holidays

* Ability to Contribute to 403B

* Employee Assistance Program

* Service Awards and Recognition


You've got education and experience including:

Associate's degree in social work, psychology, sociology or closely related field and at least 3 years of experience or an equivalent combination of education, training and experience in a similar role working in social services or closely related field is required. Experience should include three years working with a similar population. Supervisory experience is preferred. Bachelor's degree in related field is strongly preferred, as is certification in AODA, Education, Trauma Curriculum or related treatment component.

* Crisis management experience is preferred. The incumbent must be willing to learn and train necessary unit-specific duties and responsibilities.

* Must have successfully completed or be able to successfully complete the Mandt and CPI trainings within 90 days of being hired, transferred or promoted into the role. Prior Mandt and CPI experience preferred.

* Considerable knowledge of the operation and purpose of a residential care facility and of related care, treatment, recreation and security programs used in such a facility.

* Ability to write and document client and other notes and documentation in a clear and legible format, including content, spelling, grammar, etc.

* Working knowledge of children with an array of emotional and behavioral challenges including RAD.

* Ability to remain client focused while adhering to Residential Facility standards.

* Working knowledge of Wraparound, Residential care, and Case Management.


Must be able and willing to drive on behalf of the agency by having a valid Driver's License and vehicle – Motor vehicle check (MVR) with a satisfactory driving record required. Must pass a Caregiver Background Check according to program regulations.


The job allows the employee to vary physical position or activity for comfort and may be required to stand and /or walk for 8 hours or longer. While performing the duties of this job, the employee is frequently (34% to 66% of the time) required to stand, sit, talk, hear, twist, fine manipulation, fingering and lift up to 10 lbs. In addition the worker is occasionally (1% to 33% of the time) required to between 11lbs and 50 lbs, Bend, Stoop, Kneel, Crouch, Reach above shoulder height and below, grasp and handle objects. The worker is rarely (less than 1% of the time) required to pull /push up to 50 lbs, operate foot controls or lift over 51 lbs during an emergency only. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL: Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.

We want you! Apply today to join our team.


* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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