Manager on Duty

IslandOne Resorts Winter Garden, FL
To manage the resort scheduling of department objectives which facilitates and maximizes the resort’s resources resulting in guest satisfaction, productivity and meeting the economic goals of the resorts operations. Oversees all departments of the resort.

Key responsibilities & duties

* Oversee daily operations of resort.

* Performs duties and responsibilities in a timely and effective manor in accordance with established policies and procedures.

* Maintain favourable working relationships with all department supervisors and corporate management.

* Foster and promote a cooperative and harmonious working climate which is conducive to maximizing employee morale, productivity, efficiency and effectiveness.

* Keep immediate management fully informed of all problems and matters of significance and take prompt corrective measures when necessary.

* Develop and implement programs that directly impact operating costs and positively influence ownership retention and resort sales.

* Effectively and efficiently perform all and assist the supervisory management in the following areas:

o Selection/maintaining qualified staff

o Communicate areas of accountability and performance expected of supervisors and subordinates

o Determine standards of performance as a basis to review progress of supervisors and subordinates.

o Recommend salary adjustments, transfer, promotion and dismissal of staff.

o Ensure proper training of supervisors.

o Develop supervisor


* Working knowledge of the vacation ownership industry.

* Experience in supervising, coaching and developing management and staff.

* College degree in business or equivalent of 5 years minimum work experience in resort operations.

* Familiar and knowledgeable of a resort operation’s financial budgets, reports and reserve expenditures.

* Excellent communication and interpersonal skills.

* Works well with upper management, peers and subordinates.

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