Parking Operations Manager

Wake Forest Baptist Health Winston Salem, NC
JOB SUMMARY: The Parking Operations Manager has 24/7 accountability for day-to-day parking operations and related services on the Winston-Salem campus. This position is responsible for the management of the supervisors, the Patron Attendants, the Valet Parkers, and Parking Attendants, as...http://www.wakehealth.edu/HR/Jobs/Parking-Operations-Manager-29093.htmJob Description

JOB SUMMARY: The Parking Operations Manager has 24/7 accountability for day-to-day parking operations and related services on the Winston-Salem campus. This position is responsible for the management of the supervisors, the Patron Attendants, the Valet Parkers, and Parking Attendants, as well as the services provided by these staffs. This individual oversees parking services through effective leadership, budget and human resource management, and excellent customer service. This individual is responsible for working collaboratively and effectively with all Health System staff and vendors.

EDUCATION/EXPERIENCE: Bachelor's degree in Business, Psychology or other related field. Extensive experience will be considered in lieu of a degree. Minimum of 5 years management experience preferred. Work experience in a health care setting preferred.

REPORTS TO: Associate Vice President, Facilities Experience

LICENSURE, CERTIFICATION, and/or REGISTRATION: Valid N.C. Driver's License

ESSENTIAL FUNCTIONS:

* Oversees supervisors to accomplish the objectives of Parking Services, including coverage and accountability 24/7. Works with supervisors to develop their coaching and management skills. Leads by example by demonstrating a professional and respectful approach at all times, and expecting the same of the supervisors.

* Hires, disciplines and reviews staff with input from supervisors. Ensures that staffing levels remain within budget.

* Oversees new employee training as well as ongoing staff training. Ensures that all employees are properly trained and follow established safety standards.

* Conducts regular meetings with supervisors and front-line staff to maintain open communication and to improve service levels.

* Develops, updates, and enforces policies and procedures appropriate for the operations of Parking Services. Participates in the implementation of new policies, programs, and system technology to meet operational objectives.

* Monitors Key Performance Indicators to ensure that metrics meet objectives.

* Assists with achieving financial objectives of Parking Services, including the development and monitoring of the operating and capital equipment budgets.

* Ensures that proper cash control procedures are documented and are followed by all staff.

* Monitors all locations staffed by Parking Services employees to ensure that they remain clean and safe and that they represent the Medical Center well.

* Serves as the primary contact for services provided by Parking Services. Responds to customer complaints in a manner consistent with WFBH's expectations.

* Serves as the primary contact between WFBH and vendors related to parking services and contracts.

* Demonstrates responsibility for personal development by participating in continuing education offerings and department / hospital activities.

SKILLS & QUALIFICATIONS:

* Proficient with Microsoft Word, Excel, and PowerPoint

* Excellent oral, written and interpersonal communication skills

* Ability to adapt in a changing environment

* Good organizational skills and attention to detail

* Ability to handle multiple projects simultaneously

* Must be self-motivated

* Superior problem-solving skills

* Exceptional customer service skills

* Demonstrated ability to work well in a team environment

* Ability to work well in stressful and difficult situations

WORK ENVIRONMENT:

* Clean, well lit comfortable climate

* Subject to interruptions

* Subject to stressful situations

* Moderate noise environment

* Subject to irregular hours

PHYSICAL REQUIREMENTS:

Amount of time spent performing the following activities:

0%

35%

65%

to

to

to

35%

65%

100%

N/A

Activity

x

Standing

x

Walking

x

Sitting

x

Bending

x

Reaching with arms

x

Finger and hand dexterity

x

Talking

x

Hearing

x

Seeing

Lifting, carrying, pushing and or pulling:

x

20 lbs. maximum

x

50 lbs. maximum

x

100 lbs. maximum

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-2424. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at accommodationrequest@wakehealth.edu.

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation, gender identity or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.

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