PD Retention Manager
DaVita
 Windsor Mill, MD

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Our people make all the difference in our success.

We love our patients. We think you will, too.

Make the most of your clinical and leadership skills to help patients live better lives. The PD Retention Manager is responsible for growth through retention in Home modalities within one division. This includes coordinating both at the facility and divisional level to monitor retention, drive the development of patient-specific care plans, coordinate with facility IDT members to develop interventions for high-risk patients, and support modality retention training and education for Home teammates. While the PD Retention Manager will oversee the entire patient population in the division (~500 patients), it will be her or his responsibility to identify those patients most at risk of modality loss and/or hospitalization and develop appropriate interventions.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive

Proactively identify opportunities to improve prescriptions for high-risk patients and develop recommendations to implement in collaboration with local IDT team (~35% time allocation)

  • Leverage DaVita PD retention tool to prioritize high-risk patients
  • Model patient prescription options in Sharesource Adequest or Pack PD
  • Facilitate local IDT implementation and create accountability to results
  • Collaborate directly with physicians to address and remove barriers to optimal patient care

Directly intervene with patients post-hospitalization to support transition of care, reduce likelihood of readmission, and reduce losses associated with hospitalizations (~35% time allocation)

  • Contacting patients within 24 hours of hospital discharge
  • Identifying risks and opportunities and developing a care plan
  • Collaborating with local IDT to align on next steps

Coordinate more broadly with members of the IDT on retention, as appropriate (~20% time allocation)

  • Leverage DaVita PD retention tool and Patient-centered Care tool to identify “high risk“ Home patients more susceptible to loss and intervene with high-impact action to mitigate loss; facilitate case discussion with IDTs; utilize coaching or hands on approach to support the local teams and partner with clinical services
  • Execute a divisional level retention escalation process with ownership of patient level inactivation
  • Track Home retention goals; identify and share best practices; provide ongoing assessment of retention processes
  • Maintain continued clinical awareness to recognize when there are outliers/concerns related to program retention or clinical outcomes
  • Demonstrate clinical proficiency on as ongoing basis

Support modality retention training and education for Home teammates (~10% time allocation)

  • Participate with the Home Director of Clinical Services in the identification, development, and implementation of facility / regional / divisional specific education for retention, extending to national team, as necessary to address needs
  • Provide continuing education and in-services/materials to Home teammates to improve knowledge base regarding retention, as needed
  • Support clinical training for new teammates; teach component on loss reduction, as needed
  • Partner with vendors and external clinical support systems to drive retention and field education

Contribute to Titan and Village-level retention projects (ad-hoc)

  • Provide feedback on existing tools and processes
  • Assist in development of new tools and processes

MINIMUM QUALIFICATIONS (Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

  • Unencumbered current license as RN in state of practice
  • Ability to obtain multi-state RN licensure, as needed
  • Education commensurate with above licensure/registration
  • Bachelor's degree in associated field preferred
  • Minimum of three (3) years' (five years preferred) nephrology experience
  • CNN or CPDN, Bonent certification within two years of employment strongly preferred
  • Experience in CQI methodology and techniques preferred
  • Experience in facilitating case discussion
  • Physician communication
  • Ability to lead by influence
  • Ability to leverage innovations such as Home Remote Monitoring (HRM) and Telehealth
  • Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate technical/medical information in lay terms as necessary
  • Scheduling flexibility and ability to travel up to 70% required
  • Current driver's license in state of residence and insurable driving record required
  • Intermediate computer skills in Word, Excel and Power Point with ability to create presentations, use the Internet effectively required

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

  • Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
  • Self-motivated and able to function independently as well as within a team
  • Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
  • Demonstrated knowledge of adult learning theory and ability to apply to individual learning styles as well as demonstrated effectiveness in teaching skills
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Approachable and open
  • Professional presence and excellent presentation skills
  • Demonstrated time management skills and ability to handle multiple priorities according to clinical standards; high degree of initiative
  • Demonstrated ability to present and document work according to standards required
  • Demonstrated ability to maintain absolute confidentiality concerning patient information
  • Demonstrated empathy, consideration, and respect for patients and teammates
  • Demonstrated ability to maintain absolute confidentiality concerning information accessed

LANGUAGE SKILLS:

Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

  • Ability to understand clinical/medical vocabulary written or spoken in English required.

VISION REQUIREMENTS.

Vision adequate to perform essential duties and responsibilities of position.

PHYSICAL DEMANDS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

  • Ability to lift a maximum of 20 pounds unassisted and able to stand, sit, stoop, walk, stretch, and reach with moderate range of body motions.

WORK ENVIRONMENT

LEVEL II – Job required tasks normally do not involve exposure to blood, body fluids or tissues, but may require performing unplanned Level I tasks. The normal work routine involves no exposure to blood, body fluids or tissues; however, exposure or potential exposure may be required as a condition of employment and appropriate personal protection measures are required in those instances.

2270 Rolling Run DriveSTE 600, Windsor Mill, Maryland, 21244-1864, United States of America