Server (WW)

TGI Friday's Winchester, VA
A TGI Fridays Server (W/W) possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests' expectations.

Specific responsibilities of the Server (W/W) include:

* Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.

* Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.

* Promptly and accurately takes food and beverage requests from guests.

* Ensures expedient service of food and beverages to the guest.

* Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.

* Learns TGIF menu and beverages, expertly recommends and upsells items.

* IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.

* Follows all Fridays Service Style Standards.

* Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.

* Practices conversational ordering by mentioning current promotional features.RequirementsA TGI Fridays Server (W/W) must be able to carry natural conversation with guests without sounding scripted or intrusive.

Additional specific requirements for the Server (W/W) include:

* Must be able to deliver plates and food and clear tables

* Must be able to hear well amongst loud background noise

* Must be dressed neatly and well groomed in company approved uniform at all times

* Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately

* Must be able to calmly respond to angry guests and notify a Manager

* Must be able to read and write notes to hearing impaired guests

* Must be able to read menus to sight-impaired guests

* Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request

* Must be able to read and write

* Must be able to stand and walk during entire shift

* Must be able to reach, bend, stoop and wipe counters/tablesMinimum Age18Ability to Lift30 lbsAbility to Stand 6-8 HoursYes

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