Concierge

Glacier Park Whitefish, MT
Overview

The Concierge is an interactive, guest service focused position. This position will have continuous dealings with the public, provide general information to guests & employees, and arrange and book activities in and around Whitefish and Glacier National Park. Must assist in other departments or with other job duties as requested or necessary.

Responsibilities

* Works in conjunction with Guest Services at front desk, to assist with a variety of guest & employee needs.

* Will arrange guest activity bookings, that may include; boat tours, horseback rides, golf tee times, rafting trips, shuttle transportation, special events, room reservations, rental cars, etc.

* Will arrange, sell and book transportation and tours throughout Glacier National Park accommodating guest needs, with emphasis on Glacier Park Inc. services.

* May coordinate the arrivals and departures of shuttles for guests and drivers.

* May assist guests in vacation and activity planning needs. This may include suggesting hikes, tours, dining, and other activities.

* Will work closely with the hotel Front Desk and Bellstaff to ensure all front of house duties are completed in a professional manner.

Qualifications

* Must possess ability to learn and memorize the Park's history and points of interest.

* Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.

* Must have excellent communication skills.

* Must have strong organizational and interpersonal skills.

* Must be able to handle guest concerns in a tactful and caring manner.

* Must be team-oriented and able to assist with and effectively cross train in guest services.

* Must possess neat and pleasant grooming habits.

* Solid computer skills required

* May be required to obtain certification in CPR/First Aid and Smiths Systems driving instruction.

* Ability to stand for long periods of time.

* Valid driver's license required.

Work Environment

* Hotel environment

* Desk service within a high volume Hotel or lobby setting.

* Requires ability to lift up to 50lbs.

* Must always maintain safety habits

* Work may include periods of outdoor duties, which may include changing temperatures and various weather conditions

* Position may require operating shuttle services.

* Must be able to work varied shifts: days, weekends and holidays.

* Non-smoking environment.