Mgr, Admin Ops - BIDCO

Beth Israel Deaconess Medical Center Westwood, MA
Job Posting

Job Summary: Manages, coordinates, and performs administrative and operational functions that support the organization.

Essential Responsibilities:

* Manages and/or provides administrative support for the organization, including for the CEO, COO, and other members of the BIDCO Leadership team, including calendar management, meeting coordination, meeting minutes, including confidential meetings and/or meetings with numerous departments and external vendors/customers, etc.

* Manages and/or provides administrative support to BIDCO Boards and subcommittees with the ability to understand and implement policies and procedures in BIDCO Operating Agreements as they relate to Board management and administration. Serves as liaison to Board/committee members, maintains meeting schedules, and prepares agendas and minutes.

* Aims to constantly improve organizational efficiency, advising colleagues on variances in business operations and recommends and implements solutions as appropriate. Develops systems and processes to ensure BIDCO operations are carried out efficiently and consistently.

* Manages day-to-day office and facilities management and planning; including repairs, security, resources and equipment, and other organizational needs.

* Supports corporate communication efforts that promote the goals and objectives of BIDCO, including but not limited to managing the creating of a quarterly newsletter, making updates to the BIDCO website, and writing and editing e-mail communications and presentations on behalf of the CEO.

* Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3 Indirect Reports: None

* Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

* Associate's degree required.

* 3-5 years related work experience required and 1-3 years supervisory/management experience required

* Must be able to travel off site.

* Must have a flexible schedule to attend early morning or evening meetings.

* Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


* Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

* Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

* Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

* Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

* Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

* Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

* Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

* Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally