Technical Writer

Hyland Software Westlake, OH

This role creates and maintains software documentation for Hyland products, ensuring that documentation is well written and accurately reflects the behavior of the software.


* Edit existing manuals

* Document changes to existing software and software documentation

* Evaluate SCRs and make the appropriate documentation changes

* Document new software

* Quality check the software

* Take direction well and execute tasks in a reasonable time frame

* Navigate resources and work with subject matter experts to gain the information and clarification needed to accurately document Hyland Software's products

* Complete training to gain a practical understanding of how to use FrameMaker, use existing FrameMaker styles, navigate the Documentation directory, use existing FrameMaker insets, and adhere to the Hyland Style Guide


* Bachelor's degree in English, Journalism, or Technical Communication

* Demonstrated technical aptitude and writing skill

* Experience with desktop publishing software

* Good interpersonal skills

* Able to take direction and execute tasks in a reasonable timeframe

* Good decision making skills

* Dedication to Quality

* Good attention to detail

* Aptitude for installing and using software

* Aptitude for working with subject matter experts

* Aptitude for troubleshooting

* Aptitude for reading and understanding technical information

* Solid collaboration skills

* Up to 10% travel required

* Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job