Technical Writer

Hyland Software Westlake, OH
Overview

This role creates and maintains software documentation for Hyland products, ensuring that documentation is well written and accurately reflects the behavior of the software.

Responsibilities

* Edit existing manuals

* Document changes to existing software and software documentation

* Evaluate SCRs and make the appropriate documentation changes

* Document new software

* Quality check the software

* Take direction well and execute tasks in a reasonable time frame

* Navigate resources and work with subject matter experts to gain the information and clarification needed to accurately document Hyland Software's products

* Complete training to gain a practical understanding of how to use FrameMaker, use existing FrameMaker styles, navigate the Documentation directory, use existing FrameMaker insets, and adhere to the Hyland Style Guide

Qualifications

* Bachelor's degree in English, Journalism, or Technical Communication

* Demonstrated technical aptitude and writing skill

* Experience with desktop publishing software

* Good interpersonal skills

* Able to take direction and execute tasks in a reasonable timeframe

* Good decision making skills

* Dedication to Quality

* Good attention to detail

* Aptitude for installing and using software

* Aptitude for working with subject matter experts

* Aptitude for troubleshooting

* Aptitude for reading and understanding technical information

* Solid collaboration skills

* Up to 10% travel required

* Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job