Assistant Store Manager

Pet Supplies Plus West Roxbury, MA
Is shopping with your 4-legged family member a tail waggin' good time? Do you believe carry out isn't just about pizza, it's for bags of kibble to? If you're the leader of the pack and enjoy providing products and services that enrich pets' lives, then come work in our neighborhood!

As Assistant Store Team Leader at Pet Supplies Plus, you're pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

* help your store team by example ? including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store

* recognize the local pug rescue coordinator and offer to host the next adoption event

* join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands

* analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity in partnership with the Store Team Leader.

* create a fun, positive environment for the team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy, petcentric service in your neighborhood

...all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you're more than that. You're PAWsome.

Assistant Store Team Leader's key responsibilities include:

* Assisting in the operational management of the stores

* Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors

* Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals

* Assist in maintaining a fully staffed team and supports recruiting and onboarding

* Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members

* Connecting with community organizations to partner on events and marketing opportunities.