Supervisory Information Technology Specialist (Data Management/System Administration)

Department of Defense West Point, NY
* Duties

Help Duties Summary

About the Position: The U.S. Military Academy, West Point, NY, is an academic institution located in the Hudson River Valley, 50 miles from New York City. The historic site is the oldest continuously occupied military post in America. West Point is a self-contained city with housing, a Department of Public Works, libraries, hospital, fire department, chapels, and restaurants. Employees have access to Eisenhower Hall Theater, Hudson Valley's performing arts center, and recreational facilities.

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* Interact with senior levels of Army and Department of Defense leadership, management, functional experts, and staff.

* Coordinate with numerous external agencies to facilitate more efficient data sharing procedures.

* Supervise team responsible for providing internal IT support, data development, and analytic support to Army and DoD Senior Executives and General Officers.

* Manage resources, workloads, priorities, and deadlines to ensure on-time delivery of high-quality analysis for over 50 projects annually.

* Oversee the creation and maintenance of many broad historical standardized extracts from legacy systems in order to facilitate strategic level analysis as well as academic research.

* Enforce compliance with Army and DoD information assurance and security standards as to ensure operational confidentiality, availability, and integrity of IT resources.

* Manage the collection, analysis, standardization and integration of large volumes of administrative data from over 25 legacy systems within the Army and DoD into a multi-terabyte data warehouse.

* Responsible for designing, deploying, and managing enterprise architecture of over 25 Red Hat Enterprise Linux, Windows Server, and VMWare ESXi/VSphere Apache web servers, as well as more than 50 terabytes of NetApp enterprise storage

* Provide technical advice, guidance and instruction to functional users, program managers, and programmers regarding data warehouse and database operation, design and security.

* Conduct periodic information security assessments and audits to measure organizational security posture and practices.

Travel Required

Occasional travel - Business travel requirement of up to 15% annually.

Supervisory status


Promotion Potential


* Job family (Series)

2210 Information Technology Management

Similar jobs

* Information Technology Specialist (It Specialist)

* Requirements

Help Requirements Conditions of Employment

* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

* Position is a cybersecurity workforce position with IAT Level III and IAM Level I certification requirements.

* One year probation to assess your ability to perform supervisory duties is required unless previously completed.


Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

* Current Department of Army Civilian Employees

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Supervisory Information Technology Specialist (Data Management/System Administration):

Specialized and Other Experience: One year of specialized experience which includes: 1) Overseeing information technology projects for technical requirements and delegated tasks, 2) Experience leading cross functional Information Technology planning activities for new functionality and deployments and 3) Resolving critical problems of enterprise systems and architecture using knowledge of information technology and project management policies, principles and techniques.. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

You will be evaluated on the basis of your level of competency in the following areas:

* Administration and Management

* Information Management

* Interpersonal Skills

* Planning and Evaluating

* Technical Competence

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).


This job does not have an education qualification requirement.