Manager, Operational Controls Testing

Ocwen Financial Corporation West Palm Beach, FL
Manager, Operational Controls Testing Apply Now Apply Later Job ID 107753 Date posted 06/12/2018

Manager, Operational Controls Testing-(107753)

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

The Operational Controls Department is responsible for overseeing Ocwen's mortgage servicing compliance testing program covering federal and state laws and regulations, servicing agreements and standards established with investors, national mortgage settlement requirements, government agency and government sponsored entity servicing standards, and MHA-C guidelines for the Home Affordable Mortgage Program. This position is for an experienced auditor who enjoys hands-on involvement in overseeing a team of individuals that will be conducting testing to ensure Ocwen is in proper compliance with Freddie Mac & Fannie Mae requirements. This person will also have responsibilities for overseeing the remediation testing conducted by the team that will validate that any internal findings or external findings have been appropriately addressed by management.


* Manage the budget for the Quality Assurance department.

* Design and implement a comprehensive Quality Assurance program to meet the requirements of all agencies and regulatory bodies involved with US Mortgage Lending and Servicing businesses (Property Valuation, Origination Underwriting, Property Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc).

* Work with internal Legal/ Compliance staff to ensure that all business processes are compliant with all state and federal regulations.

* Interpret regulatory requirements and investor guidelines and develop Quality Assurance programs for all LOBs. Also, build a tracking/ reporting mechanism to periodically communicate results/ opportunities identified.

* Periodically evaluate all business processes for risk/ gaps and determine scope and frequency of testing in these processes. Also, establish minimum quality standards based on inherent risks in the process.

* Implement strong feedback loop between Training, Business Unit, Compliance and Quality Assurance groups to ensure staff and management are aware of results and areas for improvement.

* Work closely with the Operational Excellence group to lead process improvement initiatives which exhibit significant savings across the organization. Complete a specific number of planned process improvement initiatives for the year.

* Manage a global workforce (onshore and offshore) of QA staff performing audits for multiple LOBs.

* Establish processes and Standard Operating Procedures that will help develop the QA staff into Subject Matter Experts on all federal/ state laws and business policy and procedures.

* Build a repository of business/ process guidelines and fraud trends to be used as a reference tool for others within the organization.

* Effectively communicate with all levels of staff and management within the organization.

Qualifications :

* A Bachelor's degree is required

* A Chartered Accountant, MBA, CPA or Certified Internal Auditor Designation is a plus.

* Experience in the Mortgage Servicing industry is a plus.

* Strong communication and analytical skills required

* Ability to handle sensitive and confidential information appropriately.

* Proficiency in MS Office (Excel, Word and PowerPoint) required

Ocwen Financial Corporation, our affiliates and subsidiaries ("Ocwen") is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law.


Primary Location :

West Palm Beach-Florida-United States

Job :


Organization :

US Business Unit

Schedule :



Job Posting :

Oct 15, 2018, 06:05:31 PM

Apply Now Apply Later