Restaurant Manager

Steak N Shake Co West Melbourne, FL
Restaurant Manager

Job Description

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and On-Going Accountabilities

* Effectively Manager a Steak 'n Shake Shift

* Execute the 14 point walk and correct deficiencies as they arise

* Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence

* Ensure service, hospitality, accuracy and speed standards are achieved

* Maintain strict compliance with health, safety and security standards and procedures

* Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest

* Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach

* Ensure accurate adherence to all State and Federal laws on assigned shift

* Lead by Example

* Has authority to discipline associates

* Recommends associates for hiring and promotion

* Recommends associates for termination

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year.

* Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

* Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model – L.E.A.R.N.

* Ensure Guests are immediately recognized upon entering and as they are leaving

* Motivate all Associates to deliver great hospitality toward all guests and other associates

* Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Brand Protection: Operating in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people.

* Execute the 14-point walk using the "Three in One" tool?" ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching the directing associates to ensure quality adherence and speed standards are achieved

* Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment

* Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings

* Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

* Assign and verify all side work is accurately and efficiently completed

* Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity

* Ensure all Safely procedures and policies are strictly adhered to

Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices.

* Deploy associates appropriately as planned on the Schedule and Line up sheets

* Ensure appropriate staffing levels of well-trained associates on assigned shifts

* Complete shift and daily inventory and accurately post into the back office POS System

* Check in food delivery, ensure proper storage and post-delivery into the POS

* Complete food order based on commissary order guide and enter into ordering system

* Maintain strict adherence to cash handling and banking policies and procedures

* Complete shift tools and administration duties as assigned by General Manager

REQUIREMENTS: Typical minimum requirement to perform the job.

* High School graduate or equivalent education preferred

* Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience

* ServSafe certified

* Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures

* Positive, motivating communication skills

* Strong organization and time management skills

* Strong coaching and mentoring skills

* Flexible and adaptable to changing circumstances

* Ability to read, write, perform mathematical calculations and analyze data

* Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach

* Able to work in excess of 50 hours per week while standing, walking and stretching

* Able to lift, carry, push and pull 30 lbs.

* Able to perform any task performed by a service or production associate

* Able to see across the restaurant to monitor and oversee the operation

* Able to legally operate a motor vehicle

* Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

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