The Bartender is responsible for the preparation and service of alcoholic and non-alcoholic beverages and menu items to guests, courteously and efficiently in accordance with company standards. Assists in the maintenance of the bar area equipment via opening and closing checklists. Directs, implements and maintains a philosophy congruent with Company culture, which services as a guide to all staff members. Essential Job Functions: Strives to create an operation that values Company standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business. Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest. Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment. Models and executes Company practices throughout the entire operation creating a high-energy environment for the team and guest alike. Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team. Meets minimum age requirement for the service of alcoholic beverages. Ensures prompt, friendly service according to company guidelines. Facilitates a professional and ethical manner that is beyond reproach. Ensures compliance when determining potentially intoxicated guests per Company standards and procedures. Maintain a complete knowledge of and comply with all departmental policies and procedures and service standards. Ensure proper documentation for all accidents and incidents per Company policies and procedures. Maintain a complete knowledge of all alcoholic menu items, liquor brands, beers, non-alcoholic selections, and daily specials. Maintain complete knowledge of designated glassware and garnishes for each drink. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons and driving while under the influence. Maintain complete knowledge of bar setups, hours of operation, drink prices and menu items. Maintain a complete knowledge of all liquor inventories available. Maintain a complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges and dress codes. Greet guests and take orders utilizing suggestive selling and upselling techniques. Prepare guest checks and process credit cards while adhering to all cash handling and credit card procedures.
Two years experience and/or training (mixology, liquor and food service); or equivalent combination of education and experience.