3A - Trainer - Fargo
CVS Health
 West Fargo, ND

Job Description

Process Trainer
Process Specialist – Fargo, ND

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
 
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities.
Location for this position is Fargo, ND.

Qualifications
Basic
 

  • High School Diploma or GED Equivalent
  • At least 2 years of experience relating to the job description
Preferred
 
  • Ability to perform process training for associates to ensure the team has correct skills to be successful
  • Ability to perform agreement routing and processing
  • Ability to maintain relationships with internal teams and customers
  • Ability to resolve escalations at the process level to ensure high customer satisfaction
  • Advanced written, and verbal communication skills
  • Presentation abilities
  • Ability to learn and understand complex procedures, policies and systems of any programs supported
  • Analytical skills
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
 
Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 35,058 employees from over 80 nationalities, as of March, 2018.
 
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
 
EOE/Minority/Female/Veteran/Disabled
 
 

Country

USA

State / Region / Province

North Dakota

Work Location

West Fargo, ND

Interest Group

IBPO USA

Company

IBPO USA