Residential Inbound Sales Representative

JOB SUMMARY

Maximize sales opportunities by responding to digital sales calls in an effort to acquire new customers, and solicit existing customers by selling them other products and services.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Respond to digital sales calls promptly and proficiently

Provide high-level customer service in a courteous manner

Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques

Understand and explain to customers all products and services

Promote and communicate to customers current marketing campaigns and promotions

Place new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer system

Perform other duties as required by supervisor

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to respond to customer inquiries in a timely manner

Ability to communicate by telephone

Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet, cable billing system)

Ability to apply appropriate sales techniques

Ability to perform job at workstation for prolonged periods of time

Knowledge of cable and telecommunications products and services

Education

High school diploma or equivalent preferred

Related Work Experience Number of Years

Customer service, call center and/or sales 1-2

WORKING CONDITIONS

Office environment

Variable hours; may include weekends and split days off

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: 13550 - South Carolina Business Unit: Marketing