Operations Specialist

Peoples State Bank Wausau, WI
Job Location: 1905 Stewart Avenue, Wausau, WI 54401

Hours: Monday - Thursday between the hours of 7:30 am - 6:15 pm, Friday 7:30 am - 7:15 pm on a rotation

Job Summary:

Responsible for reconciling a variety of general accounts, provide service to customers by ensuring accurate and efficient processing of items, research problems and provide support to other departments while following bank policies and procedures.

Primary duties and responsibilities:

* Respond to internal and external customer inquiries by phone, in writing or in person regarding bank accounts. Research and gather requested information, answer questions regarding account activity, resolve issues and make corrections as needed in an efficient, courteous manner.

* Assist with the reconcilement of various accounts. Prepare a variety of debit and credit tickets to make necessary corrections, verify information on the system and make updates, input online general ledger entries, set up and maintain related document files, pull and remove closed items, process stop payment transactions, and prepare monthly and quarterly reports.

* Input overdraft charges onto online systems, apply charges to overdraft accounts, maintain accurate records of overdraft reports and notices.

* Assist with Fraud Prevention review of check items to identify possible risk and take action to minimize losses.

* Provide records upon proper authorization such as by a subpoena or various government agencies. Research information requested and prepare data within established guidelines.

* Key, balance and item repair over the counter transactions. Process merchant deposits, check return items, create and send bank cash letter files and process end of day.

* Maintains a good working knowledge of the various rules and regulations related to check processing.

* Process incoming and outgoing wire transfers as a backup, calculate daily money position, process daily treasury and loan payments, input CD transactions and redemptions, process daily bank transactions, and balance correspondent accounts.

* Follow state escheatment process and remit escheated items to the state on an annual basis.

* Process levy and garnishment requests and remit according to legal processes.

* Prepare materials for mailing such as statements, overdraft notices, interest checks and notifications.

* Resolve internal support requests and manage support cases with core processing vendor.

Desirable education, experience & skills:

* High school diploma or general education degree (GED) plus a minimum of 1-2 years of banking experience or equivalent education in bank procedures.

* National Check Professional (NCP) certification desirable or acquired within two years of hire and prior experience with bank software preferred.

* Knowledge of check item processing is preferred.

* Strong verbal communication skills as evidenced by the ability to interact positively with customers and co-workers.

* Ability to manage multiple tasks simultaneously and meet deadlines.

* Excellent organizational skills, attention to detail, and demonstration of follow-thru and follow up.

* Comprehensive knowledge of PC office software (word processing, spreadsheet, etc.)

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.