Health Market Clerk
Hy-Vee
 Waukee, IA

Job Title: HealthMarket Clerk FLSA: Non-Exempt

Department: Health Revision Date: 05/2015

General Function:

Provides prompt, efficient and friendly customer service. Handles health items and food in a safe manner and ensures the work area is always clean and neat. Reviews the status and appearance of the merchandise for freshness.

Reporting Relations:

Accountable and Reports to: Store Director, Managers GM, Perishables, and Store Operations, Assistant Managers, Health Market Manager, Assistant Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by:
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the merchandise for freshness.
  • Ensures an adequate product supply is ready and on hand and develops or follows a production list.
  • For the purposes of homeopathic and natural wellness products, employee will assist customers by accessing/obtaining information and pointing to the product, however will not provide instruction on the product or its use.
  • Anticipates product needs for the department on a daily basis.
  • Checks in product, puts product away, and may review invoices.
  • Reviews the status and appearance of the food for freshness and replenishes and rotates product.
  • Removes trash in a timely manner.
  • Replenishes product as necessary.
  • Assists in educating customers by offering suggestions and answering questions, etc.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Orders product and supplies as necessary.
  • Prices products for customers as necessary.
  • Delivers orders as needed.
  • Assists in other areas of store as needed.
  • Performs other job-related duties and special projects as required.

Education and Experience:

High school diploma or equivalent preferred; Six months previous related work experience.

Physical Requirements:

  • Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. This is a fast paced work environment.

Equipment Used to Perform Job:

Knives, wrapping machine, cash register, pallet jack, garbage disposal, trash compactor, cardboard compactor, and calculator

Contacts:

Deals with customers and general public on a daily basis.