HBC Clerk
 Waukee, IA

Position Description

Job Title: HBC Clerk FLSA: Non-Exempt

Department: General Merchandise Revision Date: 05/2015

General Function:

As an HBC Clerk, this position will be responsible for rotating, facing, and replenishing merchandise. You will review department status for cleanliness, product quality and quantity. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, HBC Manager, Assistant Manager

Direct Reports: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
  • Reviews department status for cleanliness, product quality and quantity
  • Checks in product, puts product away, and may review invoices.
  • Assists with inventory as requested.
  • Maintains displays in the department and throughout the store.
  • Orders product when asked by supervisor.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Builds displays as needed.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Education and Experience:

Less than high school and over six months up to one year of similar or related experience.

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
  • Visual requirements include clarity of vision at a distance of 20 inches or less, depth perception, and color vision.
  • Must be able to perform the following physical activities: Climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
  • Must be able to add, subtract, multiply, and divide whole numbers.
  • Must be able to understand and follow verbal or demonstrated instructions; write identifying information request supplies orally or in writing.

Working Conditions:

This position is continually exposed to dust and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Ladder, Telexon ordering unit, C.A.R.S. ordering system, Computer, Register system, Box cutter, Scissors, Hammer, Screw driver, and Produce cart.


Has daily contact with store personnel, customers, and the general public.