IT Support Technician

Nordic Naturals Watsonville, CA
IT Support Technician

The IT Support Technician provides first level help desk support by responding to help desk support requests and resolving most computer systems issues from our internal users. The IT Support Technician also provides assistance in the acquisition and use of computer hardware and software including printing, installation, email, servers, networks, and operating systems. The IT Technician supports users, operations, the IT department and assists in the development and testing computers, applications and networks. The IT Support Technician will also help to document the IT environment and standard procedures.

In this role you will:

  • Answer the I.T. Help desk support phone, and respond to email based help desk tickets.
  • Resolve support requests by working with users, remote desktop sharing or visiting their workspace.
  • Assist in procurement, receiving, setting up, diagnosing, repairing or replacing computer hardware or software.
  • Set up new hires and workspaces with computers, phones, mobile phones, printers, and software.
  • Perform system administration of CRM, ERP, Email, VOIP, Videoconferencing and other systems.
  • Assist in monitoring local and cloud based servers, services and network operations
  • Document I.T. Systems and Standard Operating Procedures
  • Assist in administration of purchasing, invoicing, payments related to IT department.
  • Assist in evaluating and testing hardware, software, and custom applications
  • Attend and complete training on systems, and work toward certifications.

Qualifications and Experience

  • BA/BS in Computer Science, Information systems, Business, Science or related field and 1-2 years experience or Associates Degree and equivalent combination of experience, training and education, or equivalent combination of experience training and education.
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Excellent technical writing skills
  • Strong organization and administrative skills
  • Ability to prioritize in demanding situations

Computer Skills:

  • I.T. Help Desk Support Experience
  • Computer hardware / software maintenance and trouble shooting experience
  • System administration and configuration including email system administration
  • Networking experience including IP, addressing, subnetting DNS, DHCP
  • Mac administration, OSX, iOS, MDM
  • Scripting experience a plus.
  • Windows server setup and configuration a plus
  • Network Printer and File Share setup and configuration
  • VOIP Phone Systems and Call Routing
  • Active Directory, LDAP
  • JAMF experience a plus
  • Barcode Scanning Equipment experience a plus
  • Understand basic FTP / SSH / XML
  • Basic Unix / Linux skills
  • Windows workstation admin and OS support a plus
  • Vmware experience a plus
  • Salesforce, CRM, ERP is a plus
  • Website server stack knowledge a plus
  • Technical writing documenting computer networks, systems, vendors, licensing
  • Must be proficient with MS Office and have advanced Excel skills.

Certifications &Licenses:

  • CompTIA certifications or related IT Technical Certifications a plus

Other Requirements:

  • This is a full time, in house position at our headquarters in Watsonville, California.
  • Telecommuting will not be considered.

Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.

At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.

Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids, athletes, and pets. Family owned, Nordic Naturals works passionately to see generations of healthier, happier people around the world.

Nordic Naturals offers a great work environment, support for a healthy lifestyle, and an opportunity to be part of a company that’s making a positive difference. We are committed to the shared goal of promoting health and wellness by delivering the world’s safest, most effective omega oils. We see a growing worldwide market and need a great team of people to enable our company to continue to fulfill its mission.


In this role you will:

  • Answer the I.T. Help desk support phone, and respond to email based help desk tickets.
  • Resolve support requests by working with users, remote desktop sharing or visiting their workspace.
  • Assist in procurement, receiving, setting up, diagnosing, repairing or replacing computer hardware or software.
  • Set up new hires and workspaces with computers, phones, mobile phones, printers, and software.
  • Perform system administration of CRM, ERP, Email, VOIP, Videoconferencing and other systems.
  • Assist in monitoring local and cloud based servers, services and network operations
  • Document I.T. Systems and Standard Operating Procedures
  • Assist in administration of purchasing, invoicing, payments related to IT department.
  • Assist in evaluating and testing hardware, software, and custom applications
  • Attend and complete training on systems, and work toward certifications.

Qualifications and Experience

  • BA/BS in Computer Science, Information systems, Business, Science or related field and 1-2 years experience or Associates Degree and equivalent combination of experience, training and education, or equivalent combination of experience training and education.
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Excellent technical writing skills
  • Strong organization and administrative skills
  • Ability to prioritize in demanding situations

Computer Skills:

  • I.T. Help Desk Support Experience
  • Computer hardware / software maintenance and trouble shooting experience
  • System administration and configuration including email system administration
  • Networking experience including IP, addressing, subnetting DNS, DHCP
  • Mac administration, OSX, iOS, MDM
  • Scripting experience a plus.
  • Windows server setup and configuration a plus
  • Network Printer and File Share setup and configuration
  • VOIP Phone Systems and Call Routing
  • Active Directory, LDAP
  • JAMF experience a plus
  • Barcode Scanning Equipment experience a plus
  • Understand basic FTP / SSH / XML
  • Basic Unix / Linux skills
  • Windows workstation admin and OS support a plus
  • Vmware experience a plus
  • Salesforce, CRM, ERP is a plus
  • Website server stack knowledge a plus
  • Technical writing documenting computer networks, systems, vendors, licensing
  • Must be proficient with MS Office and have advanced Excel skills.

Certifications &Licenses:

  • CompTIA certifications or related IT Technical Certifications a plus

Other Requirements:

  • This is a full time, in house position at our headquarters in Watsonville, California.
  • Telecommuting will not be considered.

Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.

Related Keywords:

IT, Help Desk Support, Mac administration, OSX, iOS, MDM Scripting, Windows server setup, configuration, Network Printer, File Share, VOIP Phone Systems, Active Directory, LDAPJAMF