HR Shared Services Associate

Athenahealth inc. Watertown, MA
The Human Resources Shared Services team partners with HR Business Partners, HR Centers of Excellence, and Talent Acquisition to support HR initiatives, provide excellent service to employees, and strive to scale and simplify in the pursuit of reducing HR's administrative burden. The HR Shared Services Associate will be responsible for providing day-to-day support to all employees, administering and executing core operational processes, and provide consulting services to our internal HR partners.

Responsibilities include but are not limited to:

40% Core Work: create the capacity for HR to scale

* Onboard all athenistas into our systems and own management of off-cycle new hire process

* Conduct Exit Interviews for all levels, escalate themes when necessary and provide a report of themes when requested by the business

* Process employee information in Workday (i.e. Legal Name Changes in Workday, Leave of Absence time off in Workday, etc.)

* Create best practice process, reference material, tools for team to share workflows

* Manage 3rd party vendors (i.e. unemployment, background checks)

* Identify areas of process improvement and make recommendations to scale and simplify

* Manage the ADA accommodation process

* Manage additional benefits tasks

40% Inquiry services: provide solution and resolution for tier 1 and tier 2 HR questions

* Provide quick, accurate and consistent answers to complex Tier 1 and Tier 2 Human Resources and Benefits inquiries to various levels of employees while promoting self-service resolutions

* Identify solutions to get employees HR questions answered in the most simple and scalable way while providing a great employee experience

* Understand trends of employee inquiries and keep the employee up to date. Additionally, Review Employee Portal for policy compliance, accuracy, and authorization approvals

* Log, track and report monthly team metrics and use the metrics to spearhead process improvement

20% Consulting services: partner with HR Business Partners, HR Centers of Excellence, and Talent


* Collaborate with internal HR partners to assist with their initiatives

* Support delivery of quality services to employee population

* Identify trends across employee population and report to HR leadership or internal HR partner

* Participate in various projects and assist with rollout and implementation

Education, Experience, & Skills Required:

* BA/BS Degree in human resources or a related field preferred

* 3-5 years of professional work experience in a fast paced, deadline driven environment

* 2+ years of Human Resources experience preferred

* Experience working with both HRIS and applicant tracking systems

* Mastery of all Microsoft Office applications, including Outlook, Word, Excel and PowerPoint

Behaviors and Abilities Required:

* Demonstrate a high degree of customer service and relationship building abilities

* Ability to prioritize and to multi-task in a fast paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager

* Ability to work independently as well as part of an extended, cross-functional team

* Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment

* Ability to be flexible and change with environment, industry, and business demands