Clinical Care Attendant - CMA or LPN

UnityPoint Health Waterloo, IA
Overview

UnityPoint Clinics

Urgent Care Clinic - United Medical Park, Waterloo

FTE: 0.3 PT 12 hours per week (and every third weekend, 8am-8pm)

Responsibilities

* Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.

* Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.

* Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding.

* Answer questions and provide teaching to patients and family members.

* Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.

* Provide information to appropriate regulatory agencies (i.e. health department).

* Facilitate and support relationships between providers (e.g. within clinic, referring) and with ancillary services.

* Demonstrate the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

* Understand inpatient and outpatient specialty procedures. Responsible for compliance with precertification requirements

* Thoroughly understand anatomical impact (phases/stages, thresholds) for clinic specialty services including co-morbidities and influences impacting patient care and treatment.

* Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure.

* Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.

* Meet the department work schedule.

* Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

* Maintain compliance with Personnel policies and procedures.

* Monitor environmental conditions in order to secure protected health information.

* Maintain regular and consistent attendance at work.

* Behave in a manner consistent with all Compliance and HIPAA policies and procedures.

* Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

* Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

* Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Qualifications

Qualifications if LPN:

* Graduate of an accredited program for Licensed Practical Nurses.

* Current license to practice nursing in the State of Iowa/Illinois for Licensed Practical Nurse.

* Previous clinical experience in a medical office preferred.

* Computer data entry experience.

* BLS and Mandatory Reporter certification.

* Strong interpersonal skills.

* Strong computer skills.

* Ability to work as a team member.

* Ability to understand and apply guidelines, policies and procedures

* Able to write, read, comprehend and speak fluent English.

* Strong verbal and written communication skills.

Qualifications if CMA:

* Graduate of an accredited program for Medical Assistants.

* Current CME certification for National Certified Medical Assistant from the NCCT or AAMA.

* Previous clinical experience in a medical office preferred.

* Computer data entry experience.

* BLS and Mandatory Reporter certification.

* Strong interpersonal skills.

* Ability to work as a team member.

* Ability to understand and apply guidelines, policies and procedures.

* Able to write, read, comprehend and speak fluent English.

* Strong computer skills.

* Strong verbal and written communication skills

EOE M/F/V/D