Information Technology Specialist (Data Management, INFOSEC)

U.S. Department of State Washington, DC
* Duties

Help Duties Summary

This announcement serves as public notice for the use of OPM's Direct Hire Authority. All applicants who meet the qualification requirements will be forwarded to the Selecting Official for consideration. The Rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy.

The Office of Consular Systems and Technology supports the Bureau of Consular Affairs (CA) information technology efforts through the design, development, deployment, and maintenance of consular information technology systems, databases, and infrastructure. Consular Systems and Technology (CA/CST) develops, deploys, and supports complex IT solutions to automate the functions for the Department's visa, passport, and overseas citizens services operations, from concept to product, including research, design, development, testing, and launch. CA/CST also develops and implements standards for the Bureau's enterprise architecture, maintains the Consular Consolidated Database (CCD) for real-time access to visa and passport records worldwide, and monitors data quality and ensures system architecture meets current and projected requirements, applying leading-edge technology solutions for systems' performance and security.

The Service Operations (SO) Division within CA/CST is responsible for managing and operating CA's production systems and the IT environment supporting them. CST/SO provides 24/7 Tier I Service Desk support for CA enterprise systems, and consolidated Tier II support of CA enterprise databases and applications. The SO division also provides IT infrastructure design, management, and systems administration of CA IT infrastructure installed at agency data centers, and oversees the work of onsite systems administrators at the domestic Passport Agencies and Centers. SO provides monitoring across all CA IT platforms to enable proactive management.

The SO division is comprised of three branches: Service Desk (SD), Applications and Database Services (ADS), and System Services and Operations (SSO). This announcement will be used to fill positions in the ADS Branch, and the SSO Branch. Positions in the ADS Branch will focus on management of the CA database and applications environment. Positions in the SSO Branch will focus on management and security of the IT environment on which CA databases and applications reside.

This position is eligible for telework; additional criteria will be required (e.g., supervisory approval).

Learn more about this agency


Data Management: providing operational oversight of the global database and applications environment, including the IT infrastructure on which these systems rely, including managing the provision of Tier II services, monitoring the environment to proactively maintain availability of CA services, overseeing standard operations and maintenance, managing incident tracking and resolution, analyzing trends across the environment to proactively plan for effective operations, documenting the environment, and designing/implementing improvements and upgrades

Database Cybersecurity/Information Security: planning, developing, implementing, and administering IT security solutions across the CA database, applications and supporting infrastructure environments; managing plans of actions and milestones (POAMS) to remediate identified vulnerabilities; supporting the Authorization and Accreditation process for CA production systems; managing IT security processes across the CA database/applications environments, including security patching, logging, access controls, identity management

Contract Administration: providing support to the management of CA/CST contracts that provide IT services/support from inception through closeout; performing Government Technical Manager (GTM) duties, overseeing the work of IT service providers to ensure SLAs are met and delivered services meet CA needs; performing Contracting Officer's Representative (COR), providing technical direction to IT service providers and managing all aspects of IT contracts, including monitoring and approving deliverables, managing services provided, reviewing and approving contract modifications and invoices presented for payment, and planning and budgeting for continued/new contract services

Travel Required

Not required

Supervisory status


Promotion Potential


Who May Apply This job is open to… U.S. Citizens

Questions? This job is open to 1 group.

* Job family (Series)

2210 Information Technology Management

* Requirements

Help Requirements Conditions of Employment

* U.S. Citizenship is required.

* Direct Hire Authority will be used to fill this position.

* Must be able to obtain and maintain a Top Secret security clearance.

* Incumbent will be subject to random drug testing.

* One year probationary period, unless excepted by regulation.


Applicants applying for the GS-14 grade level must meet the following requirements:

Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

* Attention to Detail - defining and initiating corrective action as needed

* Customer Service - serves as Government Task Monitor (GTM)

* Oral Communication - providing expert technical advice, guidance, and recommendations

* Problem Solving - applies expert knowledge of relational and non-relational data management information systems to define new solutions


Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

* Experience with advanced IT principles, concepts, and practices sufficient to accomplish large-scale database management systems sufficient to mission-critical consular affairs and border security functions of the U.S. government

* Experience applying data management concepts and techniques to plan and manage the migration of databases to new technologies and plan the installation or re-installation process

* Experience using applicable regulations, policies, and directives pertaining to information technology management

* Experience demonstrating the principles governing Federal contracting, and ability to attain certification as a Contracting Officer Representative (COR) and monitor technical work of private sector contractor employees

* Experience demonstrating knowledge of the capacity, configurations, and limitations of various state-of-the-art computer equipment and software applications

* Experience in systems security certification, and accreditation requirements and processes, and Federal information systems security protocols in order to integrate information systems security across the Bureau's data management and IT infrastructure, inclusive of continuous cybersecuirty monitoring and active new and re-certifications of system accreditations

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-14 position.


See the qualifications section of this vacancy announcement for education requirements, if applicable.