Guest Experience Representative
Ratner
 Washington, DC

Job Summary

As a Guest Experience Coordinator, you will serve as a Leader of the Guest Experience team and maintain overall company Passion, Purpose and Values while promoting financial objectives. Works collaboratively with all team members to ensure best in class service is consistently delivered. Communicates effectively with Guests to ensure a pleasant experience and specializes in resolving Guest concerns in all salon operations. Possesses strong time management skills and services Guests in a professional, timely and friendly manner at all times. Concentrates efforts on business building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals. Assists Salon Leadership and with all facets of the guest experience team and various salon support functions. Provides training to team members. Works collaboratively with all team members to ensure best in class service is consistently delivered by maintaining salon brand standards in greetings, consultations, technical services, and salon image.

Must be a recent Beauty School graduate or currently enrolled in Beauty School

Must be able to operate/properly use the

following:

  • Cash Register
  • Telephone
  • Computer
  • Cleaning Tools (e.g., brooms, mops

and dustpans)

Skills and Abilities: Must have excellent communication and

human relations skills.

Possess impeccable guest service

skills.

Must be able to read in order to properly

charge Guests based upon services

performed, coupons, promotions, etc.

Visual capabilities to distinguish

between colors, read, operate the

register, computer and keyboard, and to

distinguish between items such as

money and products.

Effectively exchanges information with

Guests and salon team members.

Knowledge of haircare products such as

shampoos, chemical treatments, styling

treatments, and conditioners.

Able to exert enough force frequently or

constantly to push, pull, or otherwise

move objects, including the human

body.

Walk, stand and maintain balance for

sustained periods of time while

stooping, reaching, grasping, and

performing repetitive arm, hand, wrist,

and finger motions.

Manual dexterity to write and operate

computer and keyboard.

Able to tolerate exposure to chemicals,

fumes, or other salon conditions that

may affect the respiratory system/skin.

Able to effectively open and close the

salon/register.