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Provides clinical applications training to customers both on site and remotely to ensure customer is well prepared to obtain training that will enable them to operate their Varian Medical System equipment according to a minimum of safe and effective use guidelines with the highest level of satisfaction. Assist in managing the customer's clinical expectations. As available, provides competitive product performance information to headquarters, marketing or engineering groups. May coordinate or lead customer and/or employee training courses. May conduct large group presentations at seminars, training programs, and trade shows. May provide demo support to local, regional and national customer trade events. Formulate complementary support training information in the form of quick tips, workbooks, video-media and implementation guides. Work with cross-functional teams as necessary to support and enable best services and optimize customer relations. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing“ requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position. Performs all required applications specialist responsibilities including but not limited to: creating and maintaining formal customer training support documents; design and oversee the initial and ongoing training for Clinical Applications Specialists, as well as, continued training for new product releases. Other duties as assigned by Training Operations and/or Applications Manager.
Minimum Required Skills and Knowledge: Clinical understanding of the processes in a medical and/or radiation oncology department. Excellent interpersonal skills. Exemplary communication skills (listening, verbal, written). Adaptable, positive and open to new ideas and/or situations. Highly motivated self-starter who takes initiative. Enthusiastic learner who is eager to meet challenges and quickly assimilate new concepts. Other Desired Skills and Knowledge: Clinical experience in Radiation and Medical Oncology Credentials by specific professional role: Radiation Therapist - ARRT preferred Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility. Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Experience Level with Business Tools: Basic knowledge in use of remote training tools (i.e. Smart Connect, virtual classroom) and business tools such as: Microsoft Office Suite, Smart Connect, WebEx, SalesForce, ServiceMax, Qlikview and Learning Management System (LMS). Scope Limited use and application of documentation, standards, principles, concepts and techniques in the field. Uses acquired job skills and company policies to complete assigned tasks. Proficient delivery of training for a minimum of 0-10% of Varian products. Job Complexity: Receives detailed instructions on work. Works on assignments that are routine in nature. Impact of Decisions and Accuracy: Erroneous decisions or failure to achieve results may negatively impact or delay internal and external customer satisfaction and financial obligations. Interaction: Interacts daily with functional peer groups and external customers. Builds effective working relationships with both internal and external customers. Supervision Works under close supervision as required. Maintain administrative compliance as directed by management. Competency Level Ability to consistently exhibit expected behaviors required for the position. Proficient in most areas and opportunity for development of identified areas in development plan. Typical Education and Experience: Bachelor's degree or equivalent Minimum of 2-3 years of clinical experience or equivalent. Travel required up to 75-100% and intermittent weekends. Requirement to travel into Canada and must meet Canadian Border Services requirements. Valid U.S or Canadian driver's license.
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