Product Manager - Systems
Repligen Corporation
 Waltham, MA

Overview

We are seeking an experienced Product Manager to lead the filtration systems/products that include high-performance hollow fiber membranes and flat sheet cassettes used for critical bioprocessing applications. Systems will have manual/semiautomatic and fully automatic functionalities including single use instrumentation and controls. Experienced in the science and art of membrane manufacturing, Repligen is setting the standards in tangential flow filtration solutions for concentration and diafiltration application areas.

Responsibilities

The Product Manager will be responsible for driving and ensuring the long term success of this business. This will be a “hands-on“ operationally focused position managing the order lifecycle process from quoting to delivery. Working externally with the sales team, this position will be responsible for driving TFF Technology adoption and driving the internal organization to improve lead time and expand the product range. The successful candidate will:

  • Derive strategy and tactics, and manage the product life cycle to ensure business growth and strong customer satisfaction
  • Support the global Sales organization, providing effective product positioning, sales tools, training, competitive analysis and in-field support as needed
  • Analyze and respond to technical questions related to product use and performance, tangential flow filtration, product quality, and service features
  • Derive forecast to ensure accurate demand planning, product build and revenue attainment
  • Be responsible for assessing business performance through KPI tracking.
  • Collaborate with sales and engineering to develop new or improve existing products based on VOC
  • Work with Operations and Customer Service to ensure on time delivery of products and services
  • Drive resolution of customer inquiries and complaints with required internal functions including Quality, Supply Chain, Manufacturing and R&D
  • Liaise with Marketing to develop effective product collateral and campaigns

Qualifications

  • A BS degree or higher in an engineering or science discipline, with MBA is preferred
  • A minimum of 10 years of experience in commercial product management, business management or sales and marketing
  • Experience with hardware/equipment and filtration operations in bioprocessing is preferred
  • Customer facing experience and the ability to build mutually beneficial, trusting relationships with internal and external stakeholders
  • Strong attention to detail with excellent verbal and written communication skills
  • Ability to take initiative, hold team members accountable for deliverables, and obtain support across departments
  • Strategic, tactical and analytical thinking
  • Ability to travel globally, up to 25%
  • Proficient in MS Office Suite (Word, Excel, Powerpoint, Project and Visio)