Job Title: Inside Solution Consulting Manager, East
Location: Waltham, MA
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seeking a Solution Consulting Manager to manage a team of pre-sales Solution Consultants supporting the field and the Inside Sales team. You will be responsible for developing a team and a catalog of proposed services in order to meet business needs of the Sales and SC organization – covering activities for lead generation and supporting sales cycles.
The role is part of the Solution Consulting Associates Global Program and as such you will work closely with the graduates and early career teams. Maintaining strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations will be key to ensure alignment of organizational activities and directions. Responsibilities also include team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management.
In order to be successful in this role, we need someone who has:
Team management, experience of a pre-sales organization is a must
Pre-sales experience in Enterprise Software, SaaS experience is a plus.
Demonstrated ability to lead projects to completion and work with deadlines
Understanding of Sales cycle
Experience with the ServiceNow product suite or competitive product suites highly desirable
Able to articulate and logically communicate concepts with technical and non-technical audiences
Experience with Inside Sales teams
What you get to do in this role:
Understand the needs of the regional sales organization, and develop plans to ensure outstanding support of those needs
Develop team members according to the demands of the business and according to their individual professional goals
Work with graduates team to develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Assign resources to sales opportunities, and consistently evaluate progress against goals
Assign resources as required to marketing and other efforts to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.
We provide competitive compensation, generous benefits and a professional atmosphere
This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.