Business Partner-Sales Operations-Commercial

Wolters Kluwer Waltham, MA
To reduce the variability that stands in the way of effective care, Wolters Kluwer Health solutions deliver clarity when and where it matters most. Our trusted medical evidence and technology solutions engage clinicians, patients, students, researchers, and the next generation of healthcare providers to drive more effective decisions and consistent outcomes across the continuum of care. Our proven solutions include learning and research, advanced clinical decision support, patient engagement, surveillance solutions and more. Learn more at

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

The Business Partner, Commercial Sales Operations will report directly to Senior Director of Global Sales Operations. This position can be located in one of the following offices: Hudson, OH, Chicago, IL, or Waltham, MA.

This person is responsible for providing direct Sales Operation support to a CE Segment. This individual will work closely with Segment GM and Sales Leadership to achieve the company's global revenue and profit goals.

You will act as a trusted advisor to the Segment GM's and VP's and will be essential to driving salesforce productivity and maximizing revenue growth within the Segment through the development, implementation and ongoing maintenance of sales operations programs and initiatives including planning, reporting, quota setting and management, sales process optimization, sales compensation, and the use and integrity of CRM's enabling the Segment sales team to scale rapidly. Working cross-functionally with Finance, Sales, and Marketing you will help enable the Segment sales team to make nimble, effective and strategically impactful decisions regarding growth and overall revenue.


* Working with the Segment GM and Sales Leadership outline, provide and maintain analysis of sales/channel performance and productivity, activity against key performance indicators and other set dashboards and reporting to provide insight into the state of sales

* Drive sales forecasting and pipeline meetings and outcomes

* Working closely with the Manager of Segment Sale Operation and Segment GM's, to ensure delivery on all facets of sales planning including territory design, quota setting and commissions for the segment

* Analyze metrics to identify opportunities for driving revenue growth and sales efficiency

* Collaborating with Marketing to ensure the Segment leaders have the necessary customer and market penetration data analysis

* Work closely with the Finance team to design and implement an incentive compensation plans to encourage pay for performance and top talent recognition

* Strong collaboration with our Sales Enablement team to ensure all programs including, product, marketing, systems changes and or launches, new hire and on-going sales training are delivered effectively for your segment

* Optimize the effectiveness of tools, (CRM (Salesforce, etc.), to present a comprehensive pipeline, tracking opportunities from lead generation to revenue realization, account development and retention

* Develop expertise in the Segment specific customer markets and solutions



* BS/BA degree or equivalent experience

* 5+ years in sales operations, preferred

* 5 years of software sales experience preferred, but not required

* Strong understanding of enterprise selling processes, SaaS business model

* Excellent analytical and business process skills

* Expertise in Salesforce and other sales related software and tools

* Highly organized with extreme attention to details

* Collaborative approach to problem solving

* Strong team-player approach

* Exceptional communication skills

* Comfortable working with the sales teams from sales rep level to VP Sales / GM and senior members of other functions




Normal Office Environment.

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran s