VP, Operations Strategy
AAA Northern California, Nevada and Utah Insurance Exchange
 Walnut Creek, CA

The VP, Operations Strategy, will ensure that AAA branches have the processes, strategy and metrics to deliver superior sales performance and member experience. This role manages DMV and Cashiering operations, while also driving strategy implementation, communication, reporting, and analytics. The ideal candidate for this role has sales experience in a large distributed model, and is extremely strong managing and influencing matrix Team Members. This role reports to AAA NCNU’s Executive Vice President, Member Experience - Branch Operations and is a partner with internal product teams, Finance, HR and our primary provider of P&C products, AAA Insurance Group. This role is critical to AAA’s ability to meet key performance and growth goals. Essential Functions:

• Management of DMV and Cashiering operations.

• Sales Analysis and Management, Profit and Growth Analysis, Budgeting, Goal Setting, Reporting. Oversees Incentive and Sales programs.

• Conducts P&L Analysis and identifies opportunities for improvements. Provides marketing feedback. Develops channel strategy.

• Partners with VP of Talent Acquisition and Development to execute hiring and training of branch staff.

• Defines and manages operational business processes in the branches that lead to efficient office management and sales growth. Looks for ways to continuously improve business processes, member experience, communication, and overall flow within the branch offices.

• Oversees and provides all communications to the field. Ensures all messaging is coordinated and field ready. Partners with VP, Communications team as needed.

• Manages and develops team, conducts performance reviews, coaches and grows high performing teams. Knowledge/Skills/Abilities:

• Demonstrated track record of successful business decision making, planning and leadership.

• P&L accountability and/or progressive accountability for revenue/expense management required.

• Ability to work cross-functionally across many business units and functions.

• Ability to write and execute business, sales financial plans.

• Analytical skills to develop business insights and identify Market opportunities based on metrics and data.

• Highly developed people, coaching and mentoring skills.

• Excellent planning and program management skills.

• Strong change management skills and the ability to operate in an environment of ambiguity.

• Broad knowledge of P/C insurance and membership operations including industry trends, key drivers of business revenue on a profit and loss basis, large scale recruitment efforts and multiple distribution channels.

• Strong written and oral communication skills. Education & Experience / Licenses & Certification

• Experience managing P&L revenue of at least $25M.

• Degree in Business Management or equivalent experience.

• 8-10 years in a senior level or progressively responsible leadership position required, to include a broad knowledge of marketing and product operations.

• Insurance certification will be required post hire.

• Experience in managing a remote and distributed workforce. Work Environment/Physical Requirements

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.

• May travel by car, plane or other form of transportation to attend business meetings or conferences.

• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.