Lead Information Technology Support Technician

Mt. San Antonio College Walnut, CA
DEFINITION

Under general supervision, provides the most complex and varied technical support and training on use of personal computers, printers, peripheral equipment, and network systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; maintains and troubleshoots the District WAN and LAN network systems; provides support and installation for software, desktop computer applications, Internet/Intranet, self-service portals, web based applications, and email systems; installs, configures, and repairs personal computer hardware and software systems.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Director, Academic Technology and Infrastructure. Exercises technical and functional direction over and provides training to lower-level staff.

CLASS CHARACTERISTICS

This is the advanced journey-level class in the information technology support series responsible for leading a crew in maintaining and troubleshooting application software and hardware such as Local Area Networks (LAN) and Wide Area Networks (WAN). The work involves frequent contact with others and the coordination, scheduling, and assignment of multiple concurrent activities. Incumbents at this level are required to be fully trained in all procedures related to the assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative. This classification is distinguished from the Information Technology Support Technician in that it performs the most complex technical and specialized duties assigned to the class series, including analytical work, and provides technical and functional direction to lower-level staff; whereas, the Information Technology Support Technician does not exercise technical and functional direction to lower level staff.