Patient Service Spec III- Hillcrest Marketplace
Baylor Scott & White Health
 Waco, TX

The Patient Services Specialist III (PSS III) performs a range of expert-level intake and associated administrative services pertaining to patients being admitted to the treatment facility or receiving outpatient services to include collecting co-pays and deposits, scheduling follow-up appointments, and ordering diagnostic tests as directed.

The Patient Services Specialist III will also have responsibility for the following:

  • Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
  • Inputs patient registration information into computer registration system and verifies accuracy of information.
  • Provides accurate patient, medical, financial, or procedural information to patients.
  • Discusses financial arrangements and issues with patients and/or family members.
  • Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.
  • Prepares required forms orders and maintains inventory of supplies as required.
  • Analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
  • Acts as a mentor to other department PSS employees and provides training on application, website and other resources.

The ideal Patient Service Representative III (PSS III) candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.

  • Location/Facility - Hillcrest Marketplace Clinic
  • Specialty/Department/Practice - CC - Marketplace- Admin
  • Shift/Schedule - Mon-Sat 8a-7:30a, Sun 10a-5:30p
  • 12 hour day shifts, every other weekend required.
  • Benefits - Our competitive benefits package includes*:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
  • Note: Benefits may vary based upon position type and/or level.


  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - A minimum of 2 years experience required