Customer Service Technician

Havertys Waco, TX
Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Review questionable customer uploaded photos to insure the planned action is appropriate

* Review Service Tech reports as needed.

* Review questionable part orders to insure the correct part necessary for the repair is ordered.

* Promptly respond to e-mails and calls from Haverty Associates as needed.

* Respond to CSR questions while customers are still on the phone.

* Take escalated calls as requested by the DA Manager about technical issues in the customers' home.

Job Requirements


* At least 5 years of furniture repair and touch up experience.

* Able to communicate effectively, using speech, hearing, and customer service skills.

* While performing the duties of this job, the employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include color vision.

* Candidates must successfully complete a physical assessment to be considered for the position.


Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Nearest Major Market: Waco

Job Segment: Customer Service

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