Dental Technology Integration Technician - Hartford, CT
Henry Schein Worldwide
 W Haven, CT

JOB SUMMARY:

Field-based Technicianrole fulfills all aspects regarding installation and service of dentaltechnology in the practitioner's office with the focus on “excellence“in customer service.

ESSENTIALRESPONSIBILITIES & ACCOUNTABILITIES:

  • Provides responsible repair and installation services to our customers in a courteous and professional manner.
  • Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
  • Maintains and manages proper levels of inventory in van.
  • Attends all required training
  • Complies with all OSHA regulations as outlined in the OSHA manual and training.
  • Maintains and utilizes personal protective equipment when needed.
  • Communicates in a timely manner to all necessary inside personnel and dispatchers
  • Educates customers on proper care and maintenance and advises on troubleshooting procedures.
  • Completes all work orders in a timely manner and submits all job related paperwork within the required timeframes.
  • Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
  • Participates in special projects and performs other duties as required.

In addition to theessential duties and responsibilities listed above, all positions are alsoresponsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities:

This position requires the delivery, installation and repair of equipmentinvolving customers. Technicians will beexpected to maneuver large equipment as needed. The physical nature of this position, at times, may require substantialan/or repetitive bending, stooping and lifting.

Experience:

  • Ideal Candidates demonstrate a minimum of three years experience as a customer-facing Field Technician. Previous dental experience preferred but not required.

Specialized Knowledge and Skills:

The successful entry-levelcandidate will possess a high school diploma, or equivalent, and will ideallyhave several years experience in computer networking including hardware andsoftware configuration, troubleshooting and installation.

Intermediate candidateswill possess all basic skill sets above, plus have IT industry certifications suchas Comp TIA A , Server, Networking, Security, MTA, MCSE, etc.

Advanced candidatespossess all Intermediate skill plus have a working knowledge of Xray,(including 3d/cone beam/CAT), digital diagnostic equipment, PLCs, digitallaboratory equipment and possess general proficiency and desire to work withcomputers and office based software systems. Experience with commercial audioand video systems as well as working knowledge of hydraulics, mechanical andelectrical systems preferred.

Other:

  • Strong customer interpersonal skills.
  • High School Diploma, Associates Degree or Technical School Certification is desirable.
  • Must be able to comply with company uniform and dress policy and must be able complete all work related tasks utilizing company provided laptop.
  • Valid driver's license required.

Henry Schein, Inc., is an EqualEmployment Opportunity Employer. QualifiedApplicants will receive consideration for employment without regard to theirrace, color, religion, national origin, sex, protected veteran status or disability.

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