Training Supervisor
LoanCare Servicing Operations
 Virginia Beach, VA

re you passionate about training? If

so, LoanCare, one of the top providers in the mortgage services industry, seeks

an individual with a solid work history in the training and in the mortgage or

real estate industry, to join our team as a Training Supervisor. In this

critical role, you will be tasked with training new and existing employees in a

classroom and/or virtual setting. We are looking for somebody that wants to

develop both new and existing LoanCare employees and our Trainers to ensure not

only success today, but a successful future for the entire organization.


In this role, you will…

  • Lead a team of Corporate Trainers, coaching
    and developing them to excel in their roles.
  • Drive organizational success through classroom
    and virtual training to new and existing employees.
  • Guide new hires in their onboarding process,
    helping them build confidence and preparing them for their transition to their
  • Interact with existing employees as an
    instructor or group facilitator, encouraging and promoting our core values and
    internal growth opportunities.
  • Assist employees in developing essential
    business and technical skills.


You possess …

  • A passion for education, training, and developing others.
  • Strong classroom management and instruction experience.
  • Mortgage experience is a plus, especially
    in the servicing, call center, and default arena.
  • A penchant for excellence. You will use your strong attention to
    detail to maintain our quality standards.
  • Excellent verbal and written communication skills.


About us …

LoanCare, a ServiceLink company, is a

leading national provider of full service subservicing and interim subservicing

to the mortgage industry and has offered its expertise and best practices in

providing servicing solutions for others since 1991. At the present time,

LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned

loan servicing team with senior managers averaging nearly 30 years of

experience in the mortgage and financial services industry.

LoanCare is an Equal Opportunity

employer. All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, age, disability, protected

veteran status, national origin, or any other characteristic protected by

applicable law.


functions are the basic job duties that an employee must be able to perform,

with or without reasonable accommodation


  • Recruit, train, coach
    and develop training staff, conduct performance reviews, performance
    counseling and other supervisory functions.
  • Oversee and manage the
    daily functions of classroom and virtual training.
  • Analyze training needs
    to develop new training programs or modify and improve existing programs.
  • Confer with management
    and supervisors and conduct surveys to identify training needs based on
    projected production processes, changes, and other factors.
  • Coordinate efforts to
    ensure the full utilization of all site training facilities, processes,
    resources and equipment.
  • Establish, review and
    present training course content and objectives.
  • Conduct follow-up
    studies of all completed training to evaluate and measure results; coach
    trainers based on feedback; coordinate with Instructional Designers to
    modify programs as needed.
  • Train instructors and
    supervisors in techniques and skills for training and dealing with
    difficult situations in the training environment.
  • Evaluate instructor
    performance and the effectiveness of training programs, providing
    recommendations for improvement.
  • Regularly review
    department workflows, performance impacts and implementation of new
    processes and strategies affecting the department and company.
  • Work effectively as a
    team member with other members of management and the human resources
  • All other duties as


  • High School Diploma or equivalent required.
  • Bachelor’s Degree in Adult Education, Instructional Design, Training and
    Development, or related field, or equivalent years of experience
  • 5 years of supervisory experience, preferably in a relevant field.
  • General knowledge of mortgage lending/servicing industry.
  • Must be flexible, organized and have the ability to manage and
    prioritize daily assignments to include conducting surveys necessary for
    research, meeting with management staff to assess training needs for the
    company, and coaching and developing employees.
  • Able to react to change productively and handle other essential tasks as
  • Excellent communication skills, both oral and written.
  • Excellent presentation and facilitation skills.
  • Strong leadership skills.
  • Solid interpersonal and relationship building skills.
  • Analytical with the ability to detect problems in workflow.
  • Ability to multitask, orchestrate projects and meet strict deadlines.
  • Ability to handle standard office equipment (e.g. personal computer,
    calculator, copier, facsimile machine, scanner, microfilm reader, etc.).
  • Excellent skills in using Microsoft Office 2010 products.
  • Ability to travel to attend work related meeting and training sessions.



conditions are normal for an office environment. Ability to attend work and be

productive during normal business hours and to work early, late or weekend

hours as needed for successful job performance. Over time required as


Essential functions are the

basic job duties that an employee must be able to perform, with or without

reasonable accommodation


Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related
English Language — Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current
and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time
to understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to
choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs
of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options
and implement solutions.
Deductive Reasoning — The ability to apply general rules to
specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong
or is likely to go wrong. It does not involve solving the problem, only
recognizing there is a problem.
Written Comprehension — The ability to read and understand
information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information
to form general rules or conclusions (includes finding a relationship among
seemingly unrelated events).
Information Ordering — The ability to arrange things or actions
in a certain order or pattern according to a specific rule or set of rules
(e.g., patterns of numbers, letters, words, pictures, mathematical
Near Vision — The ability to see details at close range
(within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand
information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and
ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the
speech of another person.
Speech Clarity — The ability to speak clearly so others can
understand you.
Sitting up to 15% of time
Walking up to 10% of time
Standing up to 70% of time
Lifting up to 5% of time.
Occasional stooping, kneeling, crouching and reaching.