Mortgage Assoc

Improve member financial well-being by assessing first and secondary mortgage needs by recommending appropriate BCU products, while also building member loyalty through world-class service.

* Thoroughly complete primary and secondary mortgage (home equity) loan applications by telephone and/or in person in addition to supporting BCU's internal origination channels (Service Centers, Consumer Loan Sales, Business Development and The Hub) with BCU's real estate products and provide guidance regarding the entire loan process

* Review all assigned applications originated via the Internet and/or by BCU's overflow channel and promptly contact the member to discuss options within the designated service level agreement timeframe

* Ensure loan submissions are accurate and timely and provide appropriate feedback to the origination channels

* Maintain a working knowledge of credit reports and Fannie Mae guidelines to evaluate member's overall credit/risk standing, perform needs assessment and identify competitor buyouts

* Consistently achieve monthly and annual sales and service goals, including phone queue service levels

* Apply current BCU lending fundamentals, policies and procedures, including Regulations B and Z, the Home Mortgage Disclosure Act, QM, ATR and TRID

* Provide fundamental credit counseling to members, where appropriate and necessary

* Promote real estate agent referrals and home buying benefits by recommending BCU's business partner, HomeAdvantage realty services.

* Comply with all applicable policies, procedures and regulations related to mortgage loan origination

* Successfully complete all required registrations or certifications as needed

* College degree or equivalent experience required

* Minimum of 3 – 5 years mortgage origination/lending experience

* Thorough working knowledge of investor underwriting guidelines

* Excellent oral and written communication skills

* Familiarity with origination, processing and closing mortgage loans

* Proficient in basic use of the Windows operating system, e-mail and the Internet

* Strong communication, analytical, sales and telemarketing skills required

* Skillful at prioritizing work and have the ability to perform in a fast paced environment

* Ability to perform multiple tasks simultaneously

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.