Immediate Care Technician - ICC, Casual, Rotating

Northwestern Medicine Vernon Hills, IL
Assures efficient patient flow through the site:

* Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.

* Obtains accurate vital signs, per organization standards.

* Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.

* Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.

* Anticipates/sets up equipment or supplies needed for visit.

* Cleans and prepares exam room for next patient.

* Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.

* Assists with referrals, transfers and discharge processes.

Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:

* Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.

* Call-in or electronically send prescriptions as directed by the MD/APP.

Provides high quality care by:

* Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.

* Participates in environmental safety rounds.

* Maintains vaccine/medication inventory.

* Ensures medication cabinets are locked appropriately.

* Monitors and maintains equipment and instruments according to clinic guidelines.

* Assists in ordering supplies and correctly disposes of all expired items.

* Adheres to office opening and closing procedures.

Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

* Interacts in a professional, cooperative manner with other practice staff.

* Accepts and performs delegated responsibilities in a positive manner.

* Offers assistance to others.

* Attends and participates in staff meetings.

* Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).

Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).

May perform other duties as assigned.


* High school diploma or GED equivalent.

* Certified Medical Assistant (American Association of Medical Assistants), Registered Medical Assistant (American Medical), Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification.

* Basic Life Support (American Heart Association) certification.

* One to two years of ambulatory care experience.

* Completion of pre-employment competency exam.

* Strong computer skills.


* Experience with electronic medical record.

* College degree or interest in health care field preferred.