Customer Care Specialist

Experian Van Buren, AR
Full time Customer Care Specialist positions

Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team!

Experian is the leading global information service company, providingdata and analytical tools to clients, and support for consumers to understandand manage their personal credit. Demand for our services continues to grow and we are looking for career-mindedindividuals to join our team. We have anumber of shifts/schedules available right now!

In this call center role, you will help callers understand their creditreport and take action to address discrepancies, assist with subscription memberships,and/or provide support for other related services and products.

The successful candidate will:

* Demonstrate strong communication skills throughactive listening, understanding the customer's needs, and identifying actionsto help him/her achieve their objective quickly

* Provide exceptional customer care in a fast-pacedenvironment

* Effectively use systems to capture consumer dataand actions; accuracy and compliance are an absolute must

* Help consumers understand credit bureau processesand educate on appropriate steps to request corrections; take action to processdisputes when required

* Provide information about credit-relatedmemberships, services, and product offerings; advocate for solutions that willhelp callers improve their creditworthiness


* 1 years' experience in customer service; callcenter experience is a plus

* High School Diploma or GED; college experiencepreferred

* Very good oral communication skills; ability toaccurately record essential information

* Very good PC / mainframe computer skills; abilityto meet compliance requirements

* Must be able tosuccessfully pass our Employee Background Screen which will include criminalbackground check, previous employment and education verification, as well as a drug screen

* Credit is not just a score; it's a skill. Hereat Experian we encourage you to complete the credit review process as we lookat a variety of factors not just your credit score. Be sure to check your spamor junk mail to complete the credit review portion of the process.

Experian has recently extended our business hours to include nights andweekends, so we are looking to hire customer-focused agents available to workthese additional hours. Our new hours ofoperation are M-F from 8a-10p and Sat-Sun from 10a-7p. Shifts we need to fill could start as earlyas 10a and end as late as 10p. Shiftsavailable always require a Monday and Saturday, as these are the highest callvolume days. Exact schedules will beconfirmed once applicants have successfully completed the 3-4 weeks oftraining. The training schedule that all applicants must be able to work willbe from 9a to 6p on Monday through Friday.

Experian offers flexible benefits that allow our employees to makechoices that fit their individual lifestyles. Our benefits include:

* Medical, Dental, Vision and Life Insurance

* 401K with company match and immediate 100% vesting

* 3 weeks of paid vacation, 11 paid holidays and 5paid sick days

* Employee Assistance Program

* Short-Term and Long Term Disability Coverage

* Flexible Spending Accounts

* Tuition Reimbursement Program

We have great career opportunities – you provide thegreat customer care! Join Experian andjoin a great team!