Sr. Customer Solutions Manager - WWPS

Amazon Web Services
 VA (Virginia)


Job summary

Would you like to become part of the team that is redefining the way IT is delivered to the Defense Industry Base? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with System Integrators transitioning mission workloads to AWS. You will work with AWS Account Managers, AWS Solution Architects, and AWS Service Team Subject Matter Experts to work backwards from customer needs to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement and collaborate effectively with aggressive cross-functional business and software development teams to solve problems and implement new solutions. The Sr. Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific Defense Industry Base requirements and mission delivery.

Core Responsibilities

  • Meet regularly with SI Account Managers, Technical Account Managers, and Partner Development Managers and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
  • Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
  • Work with account owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
  • Track and report workload transformation and capacity planning metrics to account owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
  • Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
  • Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.

Ability to achieve the AWS Solutions Architect - Associate certification within 6 months.

Up to 25% travel required.

This position requires that the candidate selected be a US citizen.

*Inclusive Team Culture*

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our Amazon Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

*Work/Life Balance*

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

*Mentorship & Career Growth*

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


Basic Qualifications

Bachelor’s Degree in information technology management, computer science or software engineering or equivalent. * 8+ years of industry experience in project/program management, software development, and/or security solutions, with a record of successful delivery of complex solutions as an individual/team leader and technical contributor. * 5+ years working with System Integrators * 3+ years of professional writing, presentation development and speaking skills in national security or defense community settings

Preffered Qualifications

Experience with Defense Industry Base. * Direct experience implementing AWS service and AWS technical certifications. * Strong understanding of U.S. Federal Mandates, Security, Standards and Compliance for DoD systems operating in a multi-tenant infrastructure/platform as a service environment. * Ability to credibly coordinate between project teams and customer mission stakeholders to meet unique customer requirements * Familiarity with web services, multi-tiered systems, workflow modeling and enterprise application integration * Meets/exceeds Amazon’s leadership principles requirements for this role * Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit