Customer Service Representative - Call Center
Performance Food Group
 VA (Virginia)

Job Description

Position Summary:

This position will professionally respond and interact with customers using various means of communication, (phone, or email). This role will be responsible for a high volume of inbound calls in a fast paced environment using a multi-line phone system. If you have previous customer service experience in a call center or office environment plus excellent computer skills, then we want you to join our team!

Schedule:

The schedule for this position is Monday-Friday, 8:00am-5:00pm and every other Sunday hours are 8:00am-2:00pm.

Position Responsibilities:

  • Handle requests by various forms of communication and technology for orders, substitutions, and pick-up and return credits.
  • Provide customer support with special requests.
  • Assist various departments in the Distribution Center as needed.
  • Other projects or duties as assigned.
  • This position is open to local residents only, no relocation offered.

Benefits:

  • Paid Time off benefits (Vacation, and Sick time)
  • Benefits after 30 days of employment
  • 401k Plan with Company match!
  • Team Environment

Required Qualifications

High school diploma or GED.

Minimum of 6 months experience with data entry and working in a demanding customer service environment.

Ability to deal with customers on a day to day basis, via phone and/or in person.

Strong interpersonal and exceptional problem solving skills in addition to being a team player.

This position must pass a post-offer background and drug test.

Excellent computer skills.

Preferred Qualifications

1 - 2 Years Customer service, call center and / or related area within foodservice industry.

Recent experience in a fast paced call center environment.

Previous experience using Cisco phone systems/multi phone line systems.

Able to work some weekend hours. (Every other Sunday 8 am to 2 pm)

Bilingual is a plus (Spanish preferred)

Division

Performance Foodservice

Job Category

Sales

Req Number

27197BR

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the “Company“) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the “EEO is the Law“ poster and supplement; and (3) the Pay Transparency Policy Statement.

Address Line 1

11177 Balls Ford Road

State

Virginia

Location

Reinhart Manassas (0553)

18-Dec-2020