Delivery Driver - Fulfillment Center

Job Title: Delivery Driver FLSA: Non-Exempt

Department: Fulfillment Center Revision Date: 09/2016

General Function:

Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for delivery vehicle cleanliness inside and out.

Reporting Relations:

Accountable and Reports to:

Director; Manager Of; Human Resources/Accounting Manager; Assistant Managers; Department Managers

Primary Duties and Responsibilities:

* Adheres to company policies and individual center guidelines.

* Reports to work when scheduled and on time.

* Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers' orders.

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

* Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.

* Smiles and greets customers in a friendly manner while delivering orders.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.

* Provide accurate and timely deliveries to customers in a professional manner.

* Obeys all DOT and safety standards.

Secondary Duties and Responsibilities:

* Assists in other areas of center as needed.

* Performs other job-related duties and special projects as required.

* Facilitates the maintenance and upkeep to delivery vehicles.

* Assists in training new employees.


High school or equivalent experience. Six months to one year of similar or related experience preferred. Basic Computer, GPS and Smart Phone knowledge necessary.

Physical Requirements:

* Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

* Must be able to be on feet (standing and walking) for 6-8 hours a day.

* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

* Must be physically able to enter and exit a delivery vehicle multiple times a day, traverse staircases and other rough terrain to reach delivery destination.

Knowledge, Skills and Abilities:

* Good verbal and written communication skills.

* Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.

* Ability to identify problems, develop and execute solutions.

* Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Working Conditions:

There is significant work pace/pressure to deliver product in a timely manner. This position is exposed to dust, dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents and electrical shock.

Equipment Used to Perform Job:

Delivery vehicle, smart phone and two-wheeler.

Special Requirements:

Employees must be 18-years of age or older to drive company vehicles and have a valid driver's license with no DOT restrictions. A Commercial Driver's License (CDL – Level C) preferred.

Financial Responsibility:

Responsible for payments received for delivery of products (if applicable).


Has daily contact with center's personnel, customers and the general public.