The primary function of the Installed Sales Manager is to manage the daily operation of installation sales. This includes supervising and training associates, managing associate performance, ensuring adequate department coverage through scheduling of associates, and providing customers with service. This also includes product readiness for installed pick up or delivery. Duties also include working with the Installed Sales team to ensure any issues (e.g., order product) are addressed, checking status of orders and communicating order status to customers, and communicating sales promotions information to associates. The Installed Sales Manager utilizes internal systems and reviews reports to plan inventory levels, resolve any issues, track orders, manage installation, acquire permits, and retrieve any other necessary information. The Installed Sales Manager is expected to operate store equipment, direct phone calls, and execute daily tasks assigned by manager or Lowe's system. The Installed Sales Manager is also responsible for providing feedback to the Field Service Manager regarding service providers' lack of capacity, excess capacity, or ability to service the customer timely. The Installed Sales Manager is also responsible for working with installers, providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns. The Installed Sales Manager is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. If the store has the PSI program, Installed Sales Manager is the point person for managing PSI projects. Lastly, the Installed Sales Manager is responsible for completing all other duties as assigned.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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