Teller I (Part Time)

Southside Bancshares, Inc. Tyler, TX
Branch Location: Hwy 64

Exempt Status: Non-Exempt, Part Time

Reports to: Branch Manager

Summary of the Job: To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provides teller services including processing transactions such as deposits, withdrawals, and cashing checks. Utilizes knowledge and judgment to assure the validity of transactions processed, referring questionable items to a Assistant Branch Manager or above. Maintains a professional appearance in both dress and behavior.

Essential Functions:

Customer Service

* Contribute to a positive team environment in the branch.

* Know the products and services offered by the bank with the ability to explain key benefits to the customer.

* Capable of maintaining the security and confidentiality of pertinent information and records.

* Provides account information to customers and receives and processes loan payments and processes line of credit advances.

* Performs special services as requested by customers, such as selling official checks, processing cash advances and selling traveler's checks and redemption of savings bonds.

* Accepts and verifies customer deposits. Cashes checks and processes less cash transactions within their authorized limit; obtains supervisor's approval to process transactions which exceed their authorized limits.

* Continues professional development through training, seminars, membership in professional associations, as applicable.

Customer Relations

* Consistently perform with accuracy and efficiency to build customer confidence and trust.

* Build customer loyalty by acknowledging all customers by name with a sincere greeting to ensure a welcoming atmosphere.

* Make customers feel appreciated by thanking them for their business.

* Complete daily customer thank you calls and follow up of problem resolution.

Customer Development

* Show genuine interest in helping customers by identifying needs of financial products and services while meeting or exceeding goals.

Operational Excellence

* Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc).

* Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs and Reg CC holds.

* Maintains cash drawer limits and is responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policy. Ensures that all cash outages are reported to management.

* Completes applicable logs and performs all end of the day balancing procedures as applicable.

* As directed by Assistant Branch Manager or Service Specialist Coordinator, responsible for ensuring the weekly balancing of coin machine, cash recycler and cash dispenser and ensures these tasks are performed while observing proper dual control procedures. Performs activity related to vault transactions, including but not limited to preparing the cash order for the department.

* Assist other Teller Service Specialists with customer relation issues such as check holds and errors. May approve transactions within assigned authority limits.

* Assists with opening and closing duties and may serve in a lead role if directed by Assistant Branch Manager or above when needed before and after lobby hours; may be on call for after hours alarm problems.

* Assists in the review of day to day Audit Procedure requirements.

* Meets or exceeds all operational goals determined by retail management to include balancing, and attendance and others as applicable.

* Responsible for complying with audit policies and procedures as they pertain to this position.

Additional Functions:

* Participates in special projects as assigned.

* Understands and agrees to abide by the policies and procedures established at Southside Bank.

* Must comply with all applicable laws and regulations.

* Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.

* Maintains a positive and caring atmosphere for customers and employees consistent with the Southside Bank's mission and philosophy.

* Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.

* Maintains the security and confidentiality of pertinent information and records.

* Continues professional development through training, seminars, membership in professional associations, as applicable.

* Performs additional duties as assigned or directed.

RequirementsRequired Education/Experience:

* Must be fluent in Spanish

* High School Graduate or the equivalent required.

* Minimum 1year cash handling experience

* Minimum 1 year customer service

* Minimum 6 months banking experience

Necessary Skills:

* Proficient in typing, 10-key calculator and data entry.

* Good oral and written communication skills.

Physical Activity/Dexterity:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Sedentary physical activity performing non-strenuous daily activities of an administrative nature.

* Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.

* Ability to lift up to 10 pounds.

Physical Environment Demands:

* Stand, sit and walk.

* Use hands to finger, handle or feel.

* Reach with hands and arms.

* Climb or balance.

* Stoop, kneel, crouch or crawl.

* See, hear, speak, read and write.

* Ability to concentrate

Working Conditions/Environment:

* Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

* Moderate noise (e.g. business office with computers and printers, light traffic).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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