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Contact Center Team Leader

AFNI
 Tucson, AZ

Req Number: 21-2654

Afni is hiring Team Leaders to join our fun teams in Tucson, AZ. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Team Leader, you'll:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Bring it. You're qualified if you:

  • Have previous supervisory experience
  • Possess a strong service background with the ability to drive results for your team
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Full-time

7810 E Escalante Rd, Tucson, AZ 85730

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For more info on our Buddy Bucks Referral Program, watch this video: https://www.youtube.com/watch?v=YS1nZ7w0mmk

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