Claims Examiner
YRC Worldwide
 Tualatin, OR

JOB SUMMARY

Responsible for a variety of cargo claims with a defined loss potential. Claims are evaluated and decision making is structured and objective according to company policy.

ESSENTIAL DUTIES AND RESPONSIBILITES

  • Investigate claims filed by customers, shippers, third parties and other carriers for freight loss or damage in an effort to bring timely resolution within the allowed guidelines and company policy.
  • Examine claim form and other records to determine carrier liability, and measure of damage.
  • Correspond by written or oral communications with claimant, terminals, and other carriers.
  • Prepare written correspondence inclusive of reports, claim trends, or excessive claim payments to Claims Manager.
  • Maintain and manage on ongoing caseload of claims plus other duties as communicated to you.

MINIMUM REQUIREMENTS

  • High School Education or equivalent.
  • Preferred skills include a background in business or transportation.
  • Effective verbal, written and interpersonal communications skills in a professional manner.
  • Ability to process documents in a numbered filing system.
  • Ability to communicate with internal and external customers effectively.
  • Ability to work well under pressure.
  • Apply principles of legal thinking to define problems, collect data, establish facts and draw valid conclusions.
  • Interpret a variety of policy and procedural instructions in decision making.

PREFERRED QUALIFICATIONS

  • Experience in the transportation industry.

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer