Technical Writer

United Shore Financial Services Troy, MI
The technical writer will be responsible for creating, maintaining, and analyzing the needs for technical documentation. The writer will work with multiple software development teams to develop documentation that is relevant to the project.


* Develop technical documentation that includes configuration guides, user guides, quick reference guides, training guides, reference material, release notes, etc.

* Update documentation for enhancement releases.

* Analyze existing documentation to identify content gaps or inconsistencies.

* Learn a variety of software applications and become self-sufficient at using the software in a user interface environment.

* Quickly learn and apply new tools, processes, and standards.

* Collaborate with a variety of development teams throughout the software development life cycle (SDLC).

* Demonstrate adaptability and forward thinking in the face of technological or organizational change.



* 1 – 2 years of experience and ability to research, write, edit, and proofread documentation

* Strong organization skills to organize material according to set standards of order, clarity, conciseness, style, and terminology

* Team player who also works well independently and maintains high-quality standards

* Excellent verbal and written communication skills, as well as excellent grammar skills

* Ability to prioritize and complete multiple tasks in a fast-pace environment

* Proficiency in Microsoft Office programs, including Word, Publisher, and Excel

* Enjoy writing and be open to learning a new writing style

* Open minded and a willingness to be coached and mentored


United Shore is a diverse group of over 2,200 mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We're a $30 billion and growing, family-owned-and-operated company that still feels like family. We have an award-winning workplace that just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage. We're committed to a 40-hour workweek. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your goals.

Here are just a few of the reasons you'll love working here:

* Be well here - Salta Direct is our in-house doctor's office, available to all team members!

* Work-life balance. Give us 40-hours and the rest is yours.

* Generous benefits package including health and wellness, community involvement, personal and professional development, and rewards and recognition

* Free fruit, soft drinks, and coffee

* Gourmet cafeteria featuring homemade breakfast, lunch, sushi Mondays, and Mediterranean food.

* State-of-the-art fitness center open 5 a.m.–11 p.m. daily

* 24/7 convenience store

* Our very own Starbucks

* Cool company events that always include a surprise or two

* Lawn vouchers to concerts at DTE Energy Music Theater

DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

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